Dear Samsung: Pull the Galaxy Note 7 yourself and explain what happened

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Update (10/9/16 @ 10:03PM ET): We’ve published a new post that highlights Samsung’s announcement to halt Galaxy Note 7 production throughout the world.

Original Story (10/9/16 @ 3:19PM ET):

It’s now a full-blown scandal for Samsung as there are multiple replacement Galaxy Note 7 units that have exploded after being deemed safe.

The last seven days alone have seen at least six replacement units explode in different parts of the world.

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Everything seemed to be going smoothly for Samsung until this week.

These are the known events that have occurred in recent days:

Samsung is ridiculously lucky no one (at least to our knowledge) has been seriously harmed by one of these exploding devices. That is why Talk Android, as well as countless other publications in and out of our field, are calling for Samsung to stop selling the Galaxy Note 7 everywhere in the world until an investigation is complete and problems are unquestionably solved.

When the Nicholasville man reached out to Samsung, a customer support representative sent the following message:

“Just now got this. I can try and slow him down if we think it will matter, or we just let him do what he keeps threatening to do and see if he does it.”

Uh, really?

The existing issues surrounding Samsung and the Galaxy Note 7 are causing carriers to consider permanently dropping the Galaxy Note 7 from their lineups for the safety of their customers.

An AT&T spokesperson, announcing the end of Galaxy Note 7 sales in the U.S., gave this statement to The Verge:

“Based on recent reports, we’re no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents. We still encourage customers with a recalled Note 7 to visit an AT&T location to exchange that device for another Samsung smartphone or other smartphone of their choice.”

Expect to see more carriers and retailers halt sales of the device very soon.

But it shouldn’t be on someone else to condemn Samsung and halt sales of the device while the company moves slowly and has employees that can’t handle concerned customers with care. This is on Samsung.

Following the return-and-replace program rollout, Samsung said a large number of original buyers were sticking with the company and the same device; however, it’s likely the continuation of exploding units worldwide turns way more people off than before. Owners of the Galaxy Note 7 are putting themselves and the people around them at risk.

We believe this scandal, too, is why Talk Android still has not received a Galaxy Note 7 from Samsung. That’s perfectly fine, though, since we’d rather experience a safe device for ourselves. Our wait will continue

If you’re interested in a Samsung device, the Galaxy S7 Edge gets our full support to buy.

Via: Ars Technica


About the Author: Justin Herrick

Born and raised in New Jersey, Justin is a graduate of Fairleigh Dickinson University where he studied marketing with a focus on digital marketing. He's very talkative and enjoys discussing anything from technology and sports to video games and television. As for Justin's current device rotation, he carries around the Google Pixel and Nexus 9. In the rare case that his phone or tablet is not in his hand, he is either flicking through cards on his Moto 360 (2015) or typing away on the Microsoft Surface Book. Justin is patiently waiting for the day that Google replicates the Galaxy Nexus with modern day specifications.


  • Godzilla

    Im going to return my replacement and order a Pixel

  • ZBlade

    The Note 7 is officially dead. I dont think there is any thing that Samsung can do now to bring the Note 7 line back to life (well, not any time soon). This is really going to hurt Samsung big time. I was thinking of getting the Note 7 after Samsung fixes it but now, I might look at other phones. Its too bad, the Note 7 is such a good phone too and so many people are looking into getting one. I wonder if those 90% people who wish to keep a Note 7 are going to change their mind now.

  • babyjesus

    iPhone 7 it is

  • TIMZ

    Samsung,
    This time will you LISTEN to your customers…

    We want removable batteries (negates the need to damage the phone, chuck the faulty battery and put a new one in. Simple)

    Removable MicroSD. I do NOT want cloud storage. I’m not putting my family holiday snaps on someone’s hard disk somewhere!

    That’s all.

    Thank you.