WhatsApp is often used globally by consumers to connect with small businesses, such as an online clothing store in South America or auto parts store in Europe, but the app was primarily built for communication between people. To make WhatsApp a better dedicated tool for businesses, the company has launched WhatsApp Business. It's free to download from the Google Play Store and will make it easier for businesses to connect with customers, keep personal and business messages separate, and establish an official presence. It's currently available in the US, UK, Mexico, Italy and Indonesia, and will continue to roll out around the world.
There are currently 1.3 billion WhatsApp users globally and the new business app adds a host of new features.
- Create Business Profiles – Provides business description, email, store address, website and more.
- New Messaging Tools – Quick replies for frequently asked questions, introductory greeting messages and away messages if you're unavailable.
- Messaging Statistics – Number of messages read and other simple metrics.
- WhatsApp Web – Use WhatsApp Business on your desktop.
- Account Type – Accounts will be identified as a business account and businesses will soon be able to have confirmed accounts when their account and business phone numbers match.
In India and Brazil, for example, over 80% of small businesses say that WhatsApp helps them communicate with customers and grow their business. WhatsApp Business will significantly improve their capabilities.
You can download WhatsApp Business from the Play Store here.
Source: WhatsApp
That’s a cool way to use whatsapp, thanks
That’s Great!
Whatsapp business app was specially built to improve the experience of small business. It helps customer to find useful information about your business such as address, email, business description, and website.