Samsung continues to struggle with their Galaxy Note 7 debacle and although they have been relatively proactive in trying to address the issue, that does not mean they are not making some missteps. In their home country of South Korea, Samsung got out in front of the issue quickly by doing a voluntary recall. Unfortunately for Samsung, the Korean Agency for Technology and Standards is stepping in now and asking the company to extend the period of time for consumers to get a refund and to provide some additional information concerning steps to remove existing devices from the market.
An official with the agency, Nam Taek-joo, said Samsung's “plan to remove hazards in the markets is insufficient.” Nam went on to say Samsung needed to implement “more measures to actively inform consumers” and encourage them to either get an exchange or refund.
The problem with the latter option is that Samsung's own deadline for consumers to get a refund was this past Monday. The Korean government has asked Samsung to extend that period of time. With that option currently off the table, unless Samsung complies with the government's request and establishes a new deadline, consumers can only get a replacement unit. However, reports from wireless carrier locations in Seoul indicate Samsung does not have enough units available, so some consumers are still left with a potentially defective device while they wait.
For comparison, in the U.S. market, no deadline for replacements or refunds has been announced by Samsung. However, in the U.S. the Consumer Product Safety Commission got involved and an official recall was issued as opposed to Samsung's voluntary recall in South Korea.
source: Yahoo!
