Verizon will be adding ‘upgrade fees’ next week

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A memo has leaked indicating that Verizon will be adding a number of different $20 upgrade fees next week.

Soon, upgrading your device at Verizon will cost you a $20 upgrade fee. This will apply to all who purchase a network compatible device from the U.S. carrier. The $20 upgrade fee must be paid if purchasing a device at full retail price or signing up using Verizon’s Device Payment Plan. This is the one that allows subscribers to split the retail cost of the device itself into equal monthly installment payments. And if you happen to be on Apple’s iPhone Upgrade Program, you’ll have to pay the $20 upgrade fee as well.

The only people not getting charged the upgrade fee are those who bring their own Verizon compatible device to the service. The upgrade fees will go into effect for all signing up on Verizon beginning April 4th. So if you’re thinking about buying a device from the U.S. carrier, or want to join the wireless service soon, you have the heads up.

Source: Phone Arena

  • Disasterpiece

    What a ripoff

  • ColorMeConfused

    Want me to remain your customer? Don’t charge me to remain your customer…

  • tim

    Well in November when the last of my 6 devices is paid off, I guess I’ll be heading elsewhere…it’s a shame how Greedy companies get, trying to nickel and dime customers until there’s nothing left to take.

    • Kabliga

      What company will you move to that doesn’t charge these fees and provides as much speed and coverage?

    • J_Lind

      No matter who you switch to, you’re going to get hit with fees. The way around this is to buy your phones outright at full price from somewhere other than VZW, and outside of their upgrade program. See the last line in the chart above. That falls into the “Customer Provided Equipment” category for which there’s no charge.

  • Kabliga

    This is kind of a mislabeling. Verizon has had upgrade fees for many years now, they have been waving the upgrade fees on device payments for about a year. They are bringing them back now, six months after they originally claimed they would bring them back. They never waived upgrade fees on the 2-year contracts. And unfortunately most companies charge this stupid fee so it’s not like leaving the number one Service Company to go to some company with subpar coverage is going to save you that the most likely.

    • http://twitter.com/geoff5093 Geoff Johnson

      Did you miss that if you pay full price you have to pay a bogus $20 fee as well?

      • Kabliga

        I did not miss that. In the past with Verizon and most other companies if you purchased the device out right you got no warranty on it. If you did what they called an upgrade with no discount, you would pay a $40 activation fee but you would have a warranty and you would be able to add insurance. This is not technically new to the industry. It’s junk yes, but let’s not forget that they stopped charging it for 1 year and I assume not one article thanked big bad Verizon lol.

        • http://twitter.com/geoff5093 Geoff Johnson

          Pretty sure all of what you said is BS. I’ve been paying full retail for my phones for several years directly from Verizon, you get the same 14 day return period, and the same warranty against defects as someone who buys it on contract. The activation fee was only for subsidized phones, never for full price.

          • Kabliga

            if that was the case then explain why a new customer with a CPE, customer provided equipment, had a $40 activation fee even though there was no contract and no phone purchase whatsoever?

            • http://twitter.com/geoff5093 Geoff Johnson

              Who did? Again, I’ve bought many phones full retail directly from Verizon, as well as a Nexus 6P and iPhone 6s, and none of those had an activation fee. I’ve had a Verizon Corporate store activate new phones for me, and just swapped SIMs, and no fees were added. Activation fees have always just been for 2 year upgrades, with the new plan adding them for device payment and full retail as well.

            • Kabliga

              I’m not going to argue with you, I’ve been in the cell phone industry for 11 years, a CPE new line has always had activation fees. A full retail purchase has a warranty with the manufacturer but Verizon will not honor it. A phone purchased from anywhere other than Verizon activated on an existing line never had an activation fee and still does not.

            • http://twitter.com/geoff5093 Geoff Johnson

              That’s what the confusion is about, you are talking about a new line which has always had activation fees. I’m talking about upgrading an existing line paying full retail, which until now has never had a fee. The whole point of this article is that retail cost purchases will now have a fee

            • Kabliga

              I still have unlimited data, I’ve been paying outright for many years now. If you do an “upgrade with no discount” there was a fee but you have warranty through vzw and can add insurance. An outright sale followed by an ESN change marks the phone as CPE and you cannot have insurance and any warranty claims have to go through the manufacturer.

          • J_Lind

            This isn’t an “activation” fee, it’s an “upgrade” fee. Two completely different things. Just going through the process of buying a new iPhone on Apple’s web site at full price. If I go through the “VZW Upgrade” path to buy the phone, even at full price, it tacks on a $20 upgrade fee after verifying with VZW that I’m eligible to upgrade the phone on that line (i.e. the existing phone has not contractual obligations tied to it). Bottom line: upgrade a phone at VZW, Best Buy, Apple store, or from where ever, under the VZW upgrade program and you will pay $20. The only way around it is to BYOD that you bought from somewhere other than VZW and outside of their upgrade program.

  • tim

    It seems like we touched a nerve with a “Undercover Verizon Agent”

  • J_Lind

    The way around this is buying your own unlocked phone at full price from someplace other than VZW, and **not** as an upgrade through the “VZW upgrade” program which tacks on the $20 fee even if it’s through Apple, Best Buy or some other retailer. for an iPhone purchase from the Apple Store web site, buy the “SIM-free” version of the phone. It then falls under the “Customer Provided Equipment” category in the chart, even if it is a brand new phone.