How to perform a software update via the LG Mobile Support Tool


If you own a handset made by LG and are looking for instructions on how to update your handset, you’ve come to the right place. For those of you who have newer models of an LG device, you may be used to updating via an over-the-air (OTA) update. However, if you own an older handset, there’s a very easy way to check and complete updates. The method used in this tutorial uses your computer to install updates.

To get started, you may want to back up your device’s information to a cloud platform or to a microSD card, just to be sure nothing is lost. Even though most updates don’t affect your personal files, to make sure that you’re always safe, it’s nice to have a backup just in case something goes wrong. Prior to updating, users are also recommended to have 50+ percent of battery life so ensure the download finishes without a disruption. And as always, you may want to consider connecting to a nearby Wi-Fi network to avoid data overages if you’re using a cellular device.

Here’s a full tutorial beginning at square one on how to update your LG handset via the LG Mobile Support Tool.


First off, you’ll need to head over to LG’s support center to download the Mobile Support Tool on your computer. You may be prompted to put in your device’s model number, which can be found in your handset’s settings under General and About Phone. If you’re unsure how to find it, LG provides a catalog on its website to find the device you’re looking for.


Once you have the software installed, you can launch the program and connect the device to your computer. Your computer will automatically download the proper drivers and recognize that your LG device has been connected. If nothing pops up right away, keep the program open and be patient. If you receive a notification on your smartphone that reads “USB connected, Charge only,” you should head into settings and enable USB debugging under Developer options. This can be accessed by triple tapping the build number under About Phone. Once enabled, the notification should now read “USB connected, Media Sync (MTP),” meaning you’re ready to apply the update. If you’re still dealing with connectivity issues, you can troubleshoot via the LG Mobile Support Tool for added assistance.


Is your device eligible for an update? A notice will pop-up on your computer containing the update details if so. If not, the screen will read “no updates are available for your device at this time.”

The next step is to apply the firmware upgrade. Once started, it’s imperative to not disconnect your device from your computer. Once confirmed, your LG device should automatically reboot and begin updating. If you have done this correctly, you should see a symbol on your mobile device indicating the update is in progress. In order for the software update to fully install, please allow 10-25 minutes. During this time you’ll be unable to receive any messages or notifications on your LG device.


Once the update is downloaded and has completed the installation, the handset will instantly restart. When booting up your phone for the first time, you will most likely have to wait a little longer than usual while the update is applied to your applications. This can take an additional 10-30 minutes depending on the amount of apps you have installed. Fear not as no information will be lost. When it’s done, you can unplug your device from your computer and move on with the remainder of your day.

If you got lost somewhere in the process or have any questions, feel free to drop a comment down below and we’ll try our best to assist you in the right direction. Happy updating!

About the Author: Doug Demagistris

Doug was raised in New York and currently attends Muhlenberg College where he is majoring in Accounting. He has been a die-hard Google and Android enthusiast ever since he purchased the Samsung Galaxy Vibrant. Doug strongly prefers Android over competitors for its customization, flat Material Design and exceptional integration with Google Services. Currently, Doug switches between the Samsung Galaxy Note 5 and Nexus 5X, and travels with a Nexus 9. In addition, Doug wears an Android Wear smartwatch and has other gadgets such as a Nexus Player and Cardboard viewer. Aside from writing with Talk Android, Doug enjoys testing new applications, designing concepts and studying Android application development all while attempting to keep up with the rapid world of technology. He’s hopeful that his high productivity will make lives easier and more meaningful. Doug’s dream is to attend Google I/O.

  • Robert Alexander

    So if the name is not listed then no updates?

    • Doug Demagistris

      If that’s the case, you might want to contact LG to be sure. If it’s an older device the odds are slim.

  • Craig Gilman

    I’ve installed drivers but the mobile support program doesn’t see my phone. If I try to install via the program it says file creation error. The phone is LG E460 laptop running Windows 10

  • So where’s the damn*d software then? (And no. The link does “not” provide a link to the software.)