Concerning rumors about OnePlus exiting key markets have been circulating from multiple sources. Although the company has stepped forward to deny the claims, the departure of its India CEO has only added uncertainty.
There are also reports of severance packages being issued to some staff, suggesting that internal changes may still be underway. While that’s ongoing, the company remains focused on strengthening its position in India through reliable repairs.
Never settle for stressful repairs
An official company post has surfaced on the OnePlus' Community forum. It revealed that they're expanding after-sales service by 50% and increasing service centers from 400 to over 600 in India.
At the same time, we’re continuing to strengthen our direct-to-consumer approach, the channel that first established OnePlus and built our loyal following here. Through this, we aim to deepen our engagement with our core Community of tech enthusiasts, while bringing greater value through competitive pricing and a sharper focus on innovation tailored for the Indian market.
OnePlus
If your device has an issue, you won’t have to travel as far to find an official service center. There will be more of them, especially outside major cities in a Tier-2 or Tier-3 area where options used to be limited.
For context, tier 1 cities are usually the big, major places, such as Mumbai and Bangalore. Tier 2 cities are mid-sized cities that are developed, but not as busy or advanced as Tier 1. For example, Jaipur or Coimbatore. Tier 3 cities are less-developed urban areas with fewer brand stores, and sometimes limited access to support.
OnePlus is also making repairs more accessible with genuine parts and trained technicians, while also confirming that warranties and support remain unchanged. They even made sure to remind us of the new products coming soon, one of which is the Nord 6 smartphone launching on April 7 next month.
Leaks point to a 9000mAh battery larger than most on the market, a Snapdragon 8s Gen 4 chip, 8GB or 12GB RAM with only 256GB storage space, and a ₹35,000–₹40,000 ($369-$422) price range. The Nord CE6 and Nord CE6 Lite may accompany the phone.
Samsung cares about your repair experiences to
OnePlus is not the only one pushing to improve your repair experience. Samsung is doing something similar through software spotted by Android Authority in a recent APK teardown. In the early One UI 9 builds, a new ‘Warranty & care' app consolidates your device's warranty status, diagnostics, repair booking, and tracking.
It provides a search tool that lets you look up problems and possible fixes. There’s a diagnostics option that connects with existing tools, so you can run checks on your phone and figure out what’s wrong before going in for a repair. You’d be able to estimate costs, book a service appointment, and track the repair status.
The app also leans into self-service with options to attempt yourself if you're confident enough. Most of the features aren't fully functional, and chat or remote assistance will eventually join the features.
