Eufy Omni C28 Robot Vac & Mop Review: Premium Features, Friendlier Price

Eufy's Omni C28 is the brand's latest attempt to bring genuinely premium robot vacuum and mop features to a more accessible price point. At £664.99, it costs considerably less than the flagship Omni S1 Pro, and it arrives with a spec sheet that makes that gap feel surprisingly small.

But specs on paper are one thing. How does the C28 hold up in a real home? Let's find out.

Design

The base station is one of the first things you'll notice, and for once, that's a good thing. It's notably more compact than the Omni S1 Pro's dock and considerably less imposing than the Narwal Freo Z10 Ultra's station, which means it can realistically live in a corner of your living room without dominating the space.

The robot itself carries Eufy's squircle shape, which gives it an edge when cleaning closer to walls and corners. One trade-off of the station's smaller footprint is that the robot protrudes from the dock a bit more than you might expect, so factor that in when choosing a spot for it.

The review unit arrived in black, and it looks smart enough. That said, running a hand across the plastic tells a different story to its more expensive stablemates — there is a noticeable difference in material quality compared to the Omni S1 Pro and the Narwal units, which is entirely understandable given the price difference, but worth knowing.

Features

• Suction: 15,000Pa
• Mop Type: HydroJet Rolling Mop with 1 kg downward pressure and 270RPM
• 5-in-1 Station: Self-emptying, self-refilling, mop washing, hot-air drying, wastewater collection
• Detangling: DuoSpiral brushes to prevent hair build-up
• Navigation: iPath 2.0 with LDS and laser line obstacle detection
• Dust Bag Capacity: 3L (up to 75 days maintenance-free)
• App Control: Via the Eufy Clean app (Android and iOS)
• Voice control supported

Performance

With 15,000Pa of suction on tap, the Omni C28 means business. It automatically adjusts suction power depending on the surface, ramping up on rugs and carpets and easing back on hard floors, which makes for a genuinely efficient clean without wasting battery unnecessarily.

The one thing it won't do that some rivals can is allow mopping on carpet. The Narwal Freo Z10 Ultra, for instance, lets you treat carpet as a hard surface for mopping if you want to. It's a niche feature, but worth knowing if your setup requires it.

Navigation via iPath 2.0 proved reliable throughout testing. The unit mapped a two-bedroom flat in just a few minutes, which is broadly comparable to more expensive models tested here. Left-on-purpose obstacles, including socks and slippers, were handled without issue, and there were no incidents requiring a rescue.

One frustration emerged on the carpet front. The Omni C28 had noticeably more difficulty climbing onto the living room carpet than previous units tested in the same space. It eventually managed to vacuum it after some negotiation, but it's something to be aware of if you have thicker carpets or pronounced transition strips between floor types.

Mopping

The HydroJet roller mop is one of the C28's headline features, and it largely delivers. Real-world grime on laminate and tiled floors was removed confidently, leaving no streaking on either surface. That level of clean is impressive at this price point — you are getting close to the mopping quality of units that cost significantly more.

The auto-lift function, which is supposed to raise the mop when transitioning from hard floor to carpet, could be more reliable. Given the unit's difficulty mounting the living room carpet in general, this felt like part of the same issue rather than an isolated problem. It did not ruin the overall experience, but Eufy could improve it with a firmware update.

One thing the mop cannot do is extend or rotate laterally to reach corners and skirting boards. A little side-to-side movement on the roller would go a long way here, but that feature is only available on the premium-priced models for the moment, at least.

Base Station

Not having to empty a dustbin after every clean is a genuine quality-of-life upgrade, and the 3L dust bag makes it even more low-maintenance. Eufy claims up to 75 days between bag changes, which holds up in a typical two-bedroom flat.

The drying cycle is where things get noisy, though. Set to its most efficient, fastest-drying mode, the base station was loud enough to overpower the television in the living room. It is noticeably louder than the Narwal Freo Z10 Ultra in the same situation. If you schedule your cleans when you are out or simply set it to the more time-consuming option, it is less of an issue, but if the dock is in a main living space, you will notice it.

App

The eufy Clean app is functional and covers the essentials — scheduling, room-specific settings, no-go zones, suction control, and map management are all present. Because it is the same app used across Eufy's full product range, it can feel a little cluttered navigating to what you need.

The bigger annoyance is that a software update must be downloaded and installed before you can use the vacuum when one is pending. You cannot defer it. It is a small thing, but it adds friction to what should be a seamless experience.

Actually operating the unit via the app is easy, despite my gripes. You can save routines, set the level of cleaning power needed, check water levels in the station, as well as connecting the device to Google Home, etc.

Battery

Battery life was not an issue during testing. The C28 completed a full clean of a two-bedroom flat — covering hard floors, a hallway, and carpeted areas — in a single run with no need to return to the station for a recharge. Eufy quotes up to 180 minutes of runtime, which, in practice, should comfortably cover larger homes as well.

Verdict

The Eufy Omni C28 makes a compelling case for itself at £664.99. It brings a 5-in-1 docking station, powerful suction, and a capable roller mop system at well under half the price of the Omni S1 Pro, and for most households, the performance difference simply will not justify doubling the spend.

The carpet clearance issue and the loud drying cycle are genuine pain points, and the app needs some refinement. But if you are stepping into the world of robot vacs and mops for the first time, or upgrading from a basic unit, the Omni C28 is an excellent entry point that punches well above its price.