Pixel phones hit with a texting bug as Google works on a fix

Following the texting bug that hit Samsung Galaxy S8 phones a week ago, many Pixel phones are unable to receive text messages after the official Android 8.0 Oreo update. Outgoing texts seem unaffected, but incoming messages just aren’t happening. Google is aware of the issue and actively working on a solution.

The first sign of a problem came from a thread on the official support forum in late September from a user who couldn’t receive texts from either Verizon’s or Google’s messaging app. None of the standard troubleshooting steps got them working. A sizable number of users have launched similar complaints since the post. Reboots and even factory resets often helped, at least temporarily, but the bug has persisted and Google needs to push an official software fix.

After a deluge of comments on the issue, Orrin (a Community Manager on the forums) wrote, “Thanks for all of the reports. The team is aware of this issue and working towards a fix. Some of you have mentioned that rebooting or factory resetting the device resolved the issue. Definitely try to reboot, and if you do factory reset, make sure all of your data/info is backed up.”

Many of the complaints included the fact that they were using Verizon, but it’s unclear if only Verizon users have been affected. Hopefully a permanent solution from Google is pushed out soon.

Source: 9to5Google

About the Author: Erik Slaven

He was born and raised in Virginia, but escaped to Southern CA. Started out as a BlackBerry addict until he bought HTC’s Droid Eris and never looked back. He's owned dozens of Android devices and can rarely settle on a daily driver for more than a few months. He's currently using a Galaxy S8 and BlackBerry KEYone. He rides motorcycles for fun and would live on the beach if it was legal. Marketing and freelance pr help keep the lights on.