Motorola says Android 7.0 Nougat for the Moto X Pure Edition is in “final field testing”

No, the Moto X Pure Edition doesn’t have Android 7.0 Nougat despite what you’ve heard.

It’s been a very bumpy path for owners of the Moto X Pure Edition who’ve wait so long for the software update. Google released Nougat almost an entire year ago, and the 2015 that runs stock Android is still without it. Back in January, Lenovo said the software update for Nougat arrive by the end of 2017’s second quarter. Well, it’s the final day of June and the Moto X Pure Edition remains on Android 6.0 Marshmallow with a dated security patch level.

Testing for the software update, however, began in late March. A soak test was distributed through the Motorola Feedback Network. Yet, months later, nothing official is widely available. This is despite Lenovo posting release notes for Nougat the Moto X Pure Edition on the Motorola site in late April. The software update, according to the release notes, is live and rolling out but not a single person has confirmed it on their phone.

We decided to get in touch with Lenovo and see what’s going on. While a response was provided, no explanation for the confusion was given.

A Moto spokesperson told Talk Android the following:

“We’re in final field testing and North America is preparing for carrier approvals.”

All we know at this point is that, yes, Lenovo is testing Nougat on the phone. The company isn’t providing a timetable like it did earlier this year, though. That’s likely because it doesn’t want to give false hope and disappointment customers.

We’ll believe Nougat is on the Moto X Pure Edition when we actually see it ourselves.

About the Author: Justin Herrick

Born and raised in New Jersey, Justin is a graduate of Fairleigh Dickinson University where he studied marketing with a focus on digital marketing. He's very talkative and enjoys discussing anything from technology and sports to video games and television. As for Justin's current device rotation, he carries around the Google Pixel and Nexus 9. In the rare case that his phone or tablet is not in his hand, he is either flicking through cards on his Moto 360 (2015) or typing away on the Microsoft Surface Book. Justin is patiently waiting for the day that Google replicates the Galaxy Nexus with modern day specifications.

  • Darcy

    Lenovo doesn’t want to give false hope and disappointment to customers, in regards to the Android 7 Nougat update for the Moto X Pure/Style?!! I think it’s well and truly too late for that!!! By several months!

    • John Campbell

      Agreed! after buying 5 motorola phones in the last 3 years for my family. This MotoX pure is my last. Decent phone overall, but horrible upgrade schedule.

      • Darcy

        Yes, I feel the same way. I’ve had 4 Motorola devices which were well made, but the sub standard customer service and the dreadful software updates, will more than likely mean my next device will possibly be a Nokia android.

      • James Milligan

        Right there with you John. My MXPE will be my last purchase from Moto/Lenovo. The Moto Z with the pointless “mods” proves that the company is just doing cash grabs from now on. Expensive add-ons that will only work with your current phone until you upgrade in 18-24 months? I’ll pass.

  • Draken Blackknight

    1) Root.
    2) Install LineageOS.
    3) Enjoy Nougat.

    • Darcy

      Yes you’re right, and I have thought about it, but I’m afraid I’ll botch it and wreck my Moto X Style in the process. Mind you if I did root my Android, I could enable the notification LED, choose my own boot animation and have a Google free Android.

  • Wouldn’t it be nice if the company had a more open line of communication with its customers? You guys were lucky to get a one line response of substance. The customers who actually buy their Moto phones haven’t been as lucky. Even though this update is taking forever, I’d feel better about the company if they just were honest and kept us in the loop.

    It’s been pretty frustrating waiting around while getting no answers from Lenovo and it just seems like a terrible way to do business — especially given how easy it would be to swear Moto phones off forever and to buy other branded phones going forward.

    • Justin_Herrick

      Totally understand. The transparency has been awful, and I say that as someone who owns the Moto X Pure Edition as well.

      • James Milligan

        I tried calling Moto myself on the 30th and the support tech suggested that I should, “call Google” for more information on a release date! I assured him that Google has done their job when they released Nougat almost a year ago. Then he tried to blame it on my carrier. Wrong again buddy, carriers have nothing to do with it on the MXPE. It really ticks me off when these guys just play pass the buck with these issues just to get you off the line.

  • Gary Morgan

    Count me in the growing legions of people who will not be buying a Lenovo/Moto device again. Feeling a bit betrayed.

    • James Milligan

      Me too. Not that I want to jump over to the Samsung camp and have a time bomb in my pocket, but now that Moto belongs to Lenovo the quality has gone downhill and support is non-existent.

  • stevematdavies

    What a pointless article, expecting an in depth interview , but got a puff piece, absolutely no depth or information suggested by the title.

    • Justin_Herrick

      How’s it a puff piece? We reached out to Motorola for a comment. We didn’t fly to Chicago for a sit-down interview or call them on the phone to talk about a software update for a phone from 2015. I own the Moto X Pure Edition like many others, so I reached out for a statement. They provided a statement in return.

      • stevematdavies

        I understand that, but seeing the reply was equally lacking in any real content, was it really substance for an article? The title leads one to believe there was far more introspect.

        Perhaps my reply was a tad pedantic, however I am somewhat tired of the increasing amount of so called android news, that simply turns out to be nothing but regurgitation of the same hand off nonsense. Its no fault of reporters such as yourselves, but arent you falling to the same old manufacturers hand off histrionics?

        • Justin_Herrick

          The title includes a piece of what Motorola’s statement is. I have no idea how anyone could be misled.

          We did our job. Thanks for reading.

          • TW

            Justin: thanks for the update. With the delays in the update to N and no official word, your piece helped with the uncertainty by communicating the transition to this “final” phase. It would be great to know if something specific to the MXPE contributed to the delays, as this would seem imply that subsequent updates are unlikely.

            • Justin_Herrick

              Thanks. I did reach out to Motorola again for the cause of the delay, but I have yet to hear back from anyone.

            • Geek Alert

              I would like to know if there are any problems causing the delay relative to other motorola phones who got the update much sooner. It would be good to know what type of issues need to be resolved when one would think that “pure edition” phone would be the easiest to upgrade. I appreciate your defense of the article and was relieved to know that moto was still working on this upgrade. Also, notice that pure edition is getting 7.0 instead of 7.1. Can this be explained?

            • Lisandro

              You are the REAL MVP! I mean I think you are the only source that is talking about what happened after the false alarm that was given by “good” news source back at the end of April saying it was rolling out. Thank you so much. At least I know they didn’t forget about the Moto X Pure

            • Justin_Herrick

              We’ve got your back! :-)

  • Suzaku Kururugi

    Cool. My MXPE’s been working perfectly, but it’d be nice to see an update before I nab a note8

    • the man

      That’s my next purchase…The price tag is a little bothersome knowing Samsung and Google will kill it with options S9 and updated Pixel

  • Cassidy Jennings

    I can’t stand it. I will never buy another android phone again. I paid hard earned money for a broken device. I just want the flickering to stop. Moto X Pure Edition: Comes with a video driver bug. Where is my patch?

    • James Milligan

      You can’t pin that on Android, blame the crappy support now that Moto belongs to Lenovo. I’ve never had a flickering issue on ANY device and never on my MXPE. If it came with this issue when you bought it, why didn’t you return it? Or call support? Or file a ticket to get it resolved?

      • David Gabel

        Because they are an entitled iPhone user that tried Android for a short time and blame the OS for everything including issues tied to the OEM .

  • i thought Moto was quick to update, but alas! this will be my last MOTO phone, i have 3 MOTOs at home, used by my family members. Will switch to Huawei for the next phone.

  • Juan Leon

    Appreciate the N update info. Was wondering why no notice as of yet. I agree; you are the only one that gave straight up info on the issue. Thanks!

  • ausidog

    Just a stupid corporate response to sweep the issue away. Their answer makes no sense. The majority of the Moto X phones sold were “Pure Edition” sold directly to customers without going through carriers. They don’t have to wait for carrier approval. In fact, their faster update schedule used to be the biggest selling point of their phones, which they claimed they could do because they had less interference from the carriers and less customized software.

    • bernard lawson

      Spot On!!!

    • the man

      This is the best written response and absolutely true. I got mine unlocked via online through Best Buy. I don’t know a single PX owner that purchased through a carrier.

  • Hassan Maje

    I ordered Moto X Pure from the US but ‘am using it in Kenya. I have had no issues with prior OTA android updates but still have not got Android 7 Nougat update. Will I ever get it?

  • Les Smith

    I have been a Motorola user since 1990 when I worked for the B-side carrier in Phoenix. Moto fanboy supreme!! But, seeing how I’ve spent nearly $800 on my last two phones (one being the Moto X Pure directly from Motorola) and not having an OS update…sorry, but my Motorola days are over. While I’m typing this on my Pure, my operating phone is an Apple 6S Plus. I know, it’s an Apple, but hey, I get regular security AND OS updates. Sorry Lenovo, I was there for Motorola…too bad you weren’t.

  • the man

    Doesn’t really matter at this point, by the time the release is available, my moto will be in a drawer alongside my other 3 outdated phones. Lenovo can forget me as a customer with any of their products.

  • Panther63

    This is really getting old. Motorola used to be a respected company. I have had their phones since the 90’s. Loved them. The Pure will be my last Motorola phone just because Lenovo got involved and screwed the company up. Any future phone I get I will make sure Lenovo has nothing to do with. Just release the damm update and quit screwing around. The people at Motorola should have their asses kicked for crawling into bed with Lenovo.

    • Hassan Maje

      I have Moto X Pure and have lost patience waiting to get the Nougat update.

  • Tod Middle-Lane

    I think it’s pretty clear that Lenovo and Moto are simply delaying the update and stringing all PE untill after the 24 month time period. There is no intention of ever updating this phone as all communication from Lenovo and Moto have never confirmed that the update will indeed happen. I now actively avoid all Moto and Lenovo products when shopping (and will so forever) and tell all my friends and family the same almost daily. It’s just another crappy overseas company that wants the one time sale and refuses any after support. Only Google phones for me now.

  • Bob Brown

    Still waiting in the US for the Android 7.0 Nougat update, mid August 2017, T-Mobile customer.

  • ChuckTX

    This phone was not sold through carriers, so what carrier would need to approve it??

  • pda96

    Lenovo has gotten to be the worst when it comes to timely OS updates. They are not trying THAT hard to separate themselves from the rest of the pack either.

  • Jason Merk

    My message to lenovo is that I’m not going to buy another moto phone again. And what is this crap about carrier approval. This phone was sold unlocked and not thru the carriers. I think I’ll be going to a one plus 5 or the next pixel for my next phone

  • J. Matthew

    When I originally bought the phone, I expected extremely quick updates due to its very near-stock Android experience. Unfortunately, this hasn’t been the case ever since Lenovo took over. Disappointed and will likely not get a Motorola device ever again. Lenovo really screwed Motorola up.

  • Howard Stokar

    Just got off the phone with Moto rep. Moto X Pure is listed as an end of life device. It WILL NOT be getting any updates. Boy is this company screwed up. Last Motorola device for me

    • Dorothy Pollock

      What a shame. I have enjoyed this phone, and still do,but I am staying as far away from Lenovo computers-phones etc as I can. Fortunately for me the software is fine and no doubt Nougat might have been a “be careful what you wish for” on this now poorly supported phone. It’s the being strung along that I cannot stand. They did this even back with the Droid X. Burned 2x and I am finally moving on and not coming back.

      • Dorothy Pollock

        I grabbed a download of nougat and I am happy that I got it but really am not seeing any major improvement. It might have been a better left alone and look to getting a new phone.
        The prices on the flagships are ridiculous so I will still wait until they can at least put one out that does not have shortcomings. I paid 250.00 for this phone and at that price I can accept a shortcoming. Not at 1K.

  • April Flowers

    Screw Lenorola and all the fanboy/payboy writers like this one continuing the charade.

    To the author, have some respect and retract or put in a caveat as it is September 1 and neither security nor major updates are available.

  • Cesar Augusto Hosang

    As far as I know, lots of customers are very disappointed with Motorola/Lenovo. Moto X Pure Edition is a great phone – that’s no doubt. However, these same customers like me have been waiting for Nougat and haven’t received any satisfactory answers from the company. Besides, many of these customers won’t buy Motorola/Lenovo phones anymore and I’m one of them. What Motorola/Lenovo has been making is very disrespectful and I believe they can’t see how many customers they’re losing. Motorola/Lenovo, you’d better open your eyes for your older customers.

  • Kamijin1

    Probably the best phone they ever created and they are letting it wither. Thanx Lenovo you done messed up now! (-_-)

  • LeftyMcBlacken

    Hey Everyone! The new MotoX4 offers a “pure android experience” Oh Moto/Lenovo, fool me once…

  • bruce bogle

    All of my phones have been a Motorola since I had the Q9m. After this debacle I doubt there will be another Moto in my future.

  • truthhurts13

    I’ve bought 4 Moto phones before, and this is my absolute last. I’m VERY disappointed. This phone has become so unreliable recently – glitchy blutooth, screen shutting off, frequent crashes – that I was just hanging by a thread hoping an update would make it decent again. That now seems hopeless. I will never, never, EVER give Moto/Lenovo another cent. Pixel XL2, here I come.

  • pda96

    The worst company on the market as far as OS updates are concerned. Never again will I give my money to Motorola/Lenovo.