Official: Samsung requests everyone “power down and stop using” the Galaxy Note 7


With production halted and under investigation, Samsung is urging everyone with a Galaxy Note 7 to turn off their devices and exchange them immediately.

Here’s the full statement:

“We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.”

There is no definitive claim that the Galaxy Note 7 will return, but we believe chances are Samsung just gets rid of the device itself because the potential harm to its brand. Consumers will then have to wait until February for another flagship from the company.

Aside from recalling both original and replacement units, Samsung is officially ending sales of the phone globally; therefore, do not buy a Galaxy Note 7 if you see one on sale anywhere. The device could harm you and the people around you upon exploding, hence why no one should be selling it anymore.

If you have an original or replacement Galaxy Note 7, please contact the company you bought the device from. Carriers and retailers are in communication with Samsung and are prepared to guide you through the return/exchange process.

Source: Samsung

About the Author: Justin Herrick

Born and raised in New Jersey, Justin is a graduate of Fairleigh Dickinson University where he studied marketing with a focus on digital marketing. He's very talkative and enjoys discussing anything from technology and sports to video games and television. As for Justin's current device rotation, he carries around the Google Pixel and Nexus 9. In the rare case that his phone or tablet is not in his hand, he is either flicking through cards on his Moto 360 (2015) or typing away on the Microsoft Surface Book. Justin is patiently waiting for the day that Google replicates the Galaxy Nexus with modern day specifications.

  • Richard Dennis

    Removeable batteries would have made this so much easier.

    • Juan MONTOUTE

      You are right they should have made the batteries removeable.

  • Bruce Wayne

    Huge dent to Samsung’s reputation.

  • KRod

    I have an original Note 7. I went to the store several times to get an exchange. They never had any. So I call Samsung. They say “power it down”. I said”right, I can’t go without a phone”. Oh in that case I waited 45 minutes on the phone to get a claim number. Oh, and someone will call you within 7-5 business days to tell you how to proceed”. I said “can’t you just next day me one if you are worried about my safety?” “Oh no we don’t do that”. So I don’t believe they give a rats butt about my safety. Very frustrating to spend all this money and I am S.O.L. CRAZY. What a mess.


    Do you think the SAMSUNG note 7 will be aCollectors item in the future ?