Do any of you remember the terrible Android tablet known as the Motorola Xoom? Back in 2011, Verizon and Motorola offered an upgrade from 3G to 4G LTE connectivity about ten months after its release. There was a big caveat, however, as owners had to ship their devices back to Motorola and wait about a week for them to provide a physical upgrade. It wasn’t a popular option then and certainly isn’t a popular one today. Unfortunately for OnePlus 5 and 5T owners, they’ll have to jump through the same nonsensical hoops if they want to upgrade their devices to stream HD video. And how many users have a spare smartphone laying around to act as a surrogate rental car while their phone is away for several days?
Netflix, Amazon and other popular streaming services will only deliver content at a standard definition of 480p on current OnePlus devices. The phones didn’t come with the Widevine Level 1 DRM that’s required for HD streaming. This certification is necessary to get HD video playback from DRM protected services like Netflix, Amazon and Google Play Movies. Fortunately, YouTube isn’t affected. This is simply a software update, so why can’t OnePlus just push this over the air to customers? Well, it turns out that the software has to be installed directly from trusted computers at OnePlus for security reasons, so they must physically handle the devices. All shipping costs will be covered, but there’s no getting around the fact that this is a major inconvenience. It’s currently unknown if OnePlus 5T smartphones will ship with the DRM system preloaded moving forward. All we can do is hope.
Do you have a OnePlus 5 or 5T and want the upgrade? Let us know if you’re willing to ship it back for a few days.