Galaxy Note 7 owners could be turning their devices in any day now. Samsung earlier launched an investigation into a growing number of reports claiming that the battery in the phone was exploding. Usually these situations are because of faulty chargers, but after an investigation, Samsung could initiate a global recall as soon as this weekend.
A recall of any kind is never good for a company, but this is especially bad for Samsung. The Korean tech giant is running into delays because of demand being through the roof. This high demand has caused the company to delay the launch of the handset in some regions so that its supply can catch up. In the meantime, another delay has appeared. Samsung has put all shipments on hold as it conducts some additional quality assurance tests. The results of those tests might not be good news for the company.
Speaking to Yonhap news, a Samsung official says the company estimates that 0.1% of Galaxy Note 7 handsets sold were affected. The investigation confirms that the battery is indeed the problem. Considering that Samsung is selling several million handsets worldwide, 0.1% is a significant number.
As you know, the Galaxy Note 7’s battery isn’t removable. There’s not really a way to tell which devices sold were affected, either. That said, the Samsung official implied that the company will issue a global recall of all Galaxy Note 7’s sold.
A source familiar with the matter declined to comment to Talk Android.
A source familiar with the matter says “no comment” to Talk Android. Not good news. https://t.co/KOgBpKsBTc
— Justin Herrick (@JustHerrick) September 1, 2016
We’re not exactly sure when Samsung will make the announcement, but it could be as soon as next week. An immediate announcement just isn’t possible right now because Samsung is trying to figure out how this recall is going to happen. “We don’t have any intention to delay [the announcement] or hide [the result of investigation]. The decision will be made in consideration of maximum consumer benefit,” the Samsung official told Yonhap.
Samsung is currently in talks with Verizon and other business partners regarding the problem. Once a solution or plan of action is figured out, the announcement and results of the investigation will be made.
Update (5:00PM ET): A Samsung spokesperson provided the following statement to Talk Android upon request:
“In response to questions on Galaxy Note7, we are conducting a thorough inspection. We will share the findings as soon as possible. Samsung is fully committed to providing the highest quality products to our consumers.”
Head over to this post for our continuing coverage on the situation.