Score one for the little guys. AT&T’s controversial “unlimited” data plan has made some noise in recent weeks. Since announcing they would begin reducing speeds for certain customers with the coveted unlimited data plan last year, it had since gotten an immense amount of criticism from many customers and even the media. After all, how can AT&T throttle data speeds for unlimited customers who pay
the exact same a comparable amount to those who are on a tiered data (3GB/month) plan. Of course AT&T thinks its policies aren’t that bad, but one customer believes the policies are atrocious and had enough, so he decided to fight back.
AT&T customer Matt Spaccarelli decided to take action by taking AT&T to small claims court. He has the unlimited data plan and was being throttled by AT&T. He also contends his data speeds were being throttled, despite only using 1.5GB to 2GB of data per month and using by doing some thorough research, laid his claims and arguments before a judge arguing what AT&T is doing is wrong. AT&T countered by highlighting it is free to change the terms of its contracts or even end them outright, if it decided that the subscriber was causing adverse network usage. Judge Russell Nadel accepted the argument of Spaccarelli and granted him victory. Spaccarelli was awarded $850 which will go towards the remainder of his contract— or about $85 for 10 months.
Let this be a lesson for AT&T: customers aren’t happy and they’re willing to do something about your business practices. As an AT&T unlimited data customer myself and the victim of a threatening “text message warning” about my data usage, I can’t help but feel justice for all of us who are bullied by Ma Bell. Let’s hope it gets its act together, otherwise it will continue to lose support and ultimately customers.
(Photo courtesy of Synaptic Storage)