Samsung tops report for highest failure rate among smartphones

A new report from Blancco, a company specializing in mobile device diagnostics, has detailed the failure rate of smartphones across different manufacturers and operating systems. There’s plenty of interesting information here that should take with a massive grain of salt, but we’ll get into that in just a minute.

So, what Android phones are most likely to fail on you? Well, according to this report, your Samsung phone is a ticking time bomb. 

Samsung managed to take the top spot by a wide, wide margin, coming in at a 34% failure rate. That more than doubles Xiaomi in second place with only a 13% failure rate, despite the Xiaomi Redmi 4 being the most failure prone device on the list. Samsung snagged several spots on that top 10 list, too.

By the way, Blancco defines this failure rate as the percentage of devices that showed some sort of diagnostics issue during testing, specifically during Q4 of 2017. Again, we’ll come back to that one later.

If we compare this across the aisle to Apple’s iOS devices, Android devices fail at 14% while iPhones fail at just 12.5%, but the iPhone 6 is by far the worst offender on any of these lists with a 26% failure rate. Yikes.

Dig a little deeper, though, and we’ll find that the most common issue for Apple devices at just 3% was a Bluetooth problem, while Android devices “failed” at 27% with performance problems. See how things start to get a little fuzzier now?

So this report essentially found that Apple’s flagship from three generations ago was failing at a pretty high rate, probably because it’s three years old, and Samsung’s devices have a higher failure rate simply because Samsung sells more smartphones than most other manufacturers. And when these devices did fail, it wasn’t even what most of us would consider “failing.”

Is it an interesting read? Sure. You can find the report below and dig in to see if you notice anything worth mentioning. Just don’t take it too seriously, because I don’t think Blancco did, either.

source: Blancco


About the Author: Jared Peters

Born in southern Alabama, Jared spends his working time selling phones and his spare time writing about them. The Android enthusiasm started with the original Motorola Droid, but the tech enthusiasm currently covers just about everything. He likes PC gaming, Lenovo's Moto Z line, and a good productivity app.


  • bolski

    Almost 2 years and my S7 works like a charm, especially with Oreo. Only issues I have are apps that haven’t ensured they were updated to work with Oreo properly. That’s all on the developers of the app, not Google nor Samsung.

  • pda96

    My experience with Samsung has been nothing but stellar. My S7 is 27 months old and shows no signs of going bad. Can’t say the same for LG though. What garbage!!

  • 1GrumpyOwl

    Have been with samsung for years. Never had a problem!

    • PEPEKASHI69

      Seen the same Lies from SWINESUNG bots for Years ” I never had problems” until you worked at insurance company you will see that SWINESUNG phones are pure trash.

  • PEPEKASHI69

    SWINESUNG phones are terrible .