Update (4/24/17 @ 12:30PM ET): Lenovo just reached out to confirm that the software update started rolling out on Friday, April 21. If you own the Moto G5 Plus, please download that software update immediately. You do not want to be stuck in a situation in which you cannot reach emergency services.
Original Story (4/20/17):
If you’re using the Moto G5 Plus on Verizon’s network, you’ll need to implement a workaround in order to get in touch with 911 for emergencies.
There’s an issue within the software that’s preventing owners of the phone from dialing the number for emergency services with success. Fortunately there’s an immediate way to change that before a full software update is released.
Here’s how to implement the temporary fix:
- Go into Settings
- Scroll down to More
- Choose Wireless & networks, then Cellular networks
- Turn off Enhanced 4G LTE Mode, which is indicated on a slider
With that explanation said, it appears VoLTE is causing the issue. The Moto G5 Plus, for whatever reason, is unable to connect to 911 while attempting to do so on Verizon’s 4G LTE network. Deactivating the placement of calls on Verizon’s main network seems to alleviate the issue for now. We urge all of those with this phone to follow Lenovo’s instructions.
Lenovo says a software update fixing this major problem will be rolling out next week.