Samsung’s Galaxy Note 7 troubles is a nightmare that won’t ever end. Already costing the company upwards of $1 billion, that number might just grow, as replacement devices are seemingly having some major issues. Consumes in South Korea are complaining that their Galaxy Note 7 replacement is not only overheating, but are quickly losing battery power even while being charged, according to The Wall Street Journal.
The Korean tech giant hasn’t said how many confirmed cases there are around these new issues, but Samsung says that they’re “completely unrelated to batteries.” The company added that these are “isolated cases” due to mass production problems, which is entirely possible given that Samsung needed to replace 2.5 million Galaxy Note 7 models in a short period of time.
Samsung says the company is conducting “close examinations” of the issue. But, as it seems right now, these problems are limited to just South Korea. There doesn’t seem to be many if any at all outside of Samsung’s home country.
These replacement phones aren’t exploding, but they are getting unnecessarily hot. It’s also almost impossible to charge the phone while powered on, according to some of these cases. Even while the phone is on the charger, it’s quickly losing battery percentage. You’d have to turn the phone off in order to get a full charge, but even then, you’re still quickly losing battery power and it still doesn’t solve the overheating problem.
While Samsung hasn’t said how many cases there are of these problems, it also hasn’t shed light on whether this problem is just from South Korea or if there are reports of the same problem in other markets as well.
- Half of recalled Galaxy Note 7 models in the US have been returned
- Nail in the coffin? US Galaxy Note 7 sales won’t start until October 21
- Samsung US president and COO releases apology
Samsung said they would hold off on resuming sales of the Galaxy Note 7 in South Korea until October 1, as there were still at least 200,000 Galaxy Note 7 owners in the country that have not returned their handset for a replacement.
Hopefully Samsung will be able to deal with the overheating and charging issues swiftly. Considering that they said it’s “completely unrelated to the batteries,” let’s hope that it’s something as simple as a mandatory software update.
source: The Wall Street Journal