Samsung clarifies the Galaxy Note 7 return process for the US

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If you’re one of the customers that are affected by Samsung’s major Galaxy Note 7 recall, you’ll be interested to know how Samsung plans on rectifying the situation. They’ve released a statement that will apply to anyone returning or exchanging the device in the US.

You’ll need to contact Samsung directly at 1-800-SAMSUNG or head to where you purchased the device, after which you’ll have two options.

1. Exchange current Galaxy Note7 device with a new Galaxy Note7 (available next week)
2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.

This is good news for pretty much everyone involved, since you’ll be able to swap out for a non-defective Note 7 next week, or jump to a Galaxy S7 or Galaxy S7 Edge if you’re impatient, both of which are great devices. Samsung will also refund your accessories.

Samsung is also bundling in a $25 gift card or $25 bill credit to make up for the hassle, too. So even though this is going to wildly inconvenient for tons of people, you’ll come out a little bit ahead in the long run.

source: Samsung


About the Author: Jared Peters

Born in southern Alabama, Jared spends his working time selling phones and his spare time writing about them. The Android enthusiasm started with the original Motorola Droid, but the tech enthusiasm currently covers just about everything. He likes PC gaming, Lenovo's Moto Z line, and a good productivity app.


  • russell conrad lewis

    So then, I can return the Note 7 and “free” Fit 2, for the price I paid for it?
    Seems pretty quick to already have new phones available… hope it’s not just a giant swap of everyone’s returned phones.
    And while $25 is nice… I would RATHER they give me one of those phones headed to Asia with the 128 GB of internal storage. THAT would be a nice gesture and oh, so sweet.

    • ZBlade

      You might want to speak to the store you got your Note 7 from, Samsung may (probably will) give you the Fit 2 to keep since its a pre-order special. I would be pretty peezed off if Samsung ask for the Fit 2 back.