Samsung early on September 2 confirmed that the Galaxy Note 7 has a battery cell issue, causing the smartphone to explode at random points. Globally, there has been 35 confirmed reports of the smartphone exploding, and this time, it’s not because of a faulty charger or wire.
Hit the break for details.
The Korean tech giant is still investigating the issue to identify “possible affected batteries in the market.” In other words, they’re trying to see if this problem is only happening in a few select markets instead of worldwide. In the meantime, global sales of the Galaxy Note 7 has come to a complete halt.
“To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.”
While Samsung is trying to nail this down to just a few markets, it’s looking more like a global problem with the handset. In a statement released this morning, the company said for those who have already purchased a Galaxy Note 7 worldwide, a new one will be voluntarily issued to you.
The problem with this is that you can’t really say it’s only happening in select markets. You can try and find where the manufacturing went wrong and pinpoint where those specific devices sold went to. But, it’s a massive risk if you turn out to be wrong and a handful of people get hurt.
Samsung hasn’t yet offered details on what is causing the battery cell to explode.
Currently, Samsung is looking at how to make this replacement program happen. You can’t get your Galaxy Note 7 replaced just yet. That’ll happen sometime in the coming weeks, as Samsung is still in talks with its business partners to make this process is as “convenient and efficient as possible.”
Keep in mind this isn’t good news for Samsung. Galaxy Note 7 sales are going to see a significant drop because of this, and that’s not going to make investors happy. The company had issues with the display production for the Galaxy S6 Edge last year, which made investors nervous. And now a global recall on this scale? Not good.