Some Google Pixel 2 XL phones shipping with no operating system

November 3, 2017

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More problems have surfaced for Google with their recently released Pixel 2 devices. The company has already seen several issues crop up surrounding the displays and now a new problem with the Pixel 2 XL is being discovered by new owners. This one is quite annoying as buyers are firing up their brand new devices only to discover the Android operating system is missing from their smartphone.

Several users on Reddit started posting about the problem. Upon their initial bootup of their new Pixel 2 XL, they are greeted with a message indicating the device “can't find valid operating system.” Unfortunately, this problem is not something that can easily be addressed remotely by Google. That means the company has to send the customer a new device, hopefully one that does have an operating system installed. The good news is Google is issuing replacement devices as quickly as possible.

Google indicates the have corrected the problem that led to these devices leaving the door without an operating system.

source: 9to5Google

Jeff Causey Author

Raised in North Carolina, Jeff Causey is a licensed CPA in North Carolina. Jeff's past Android devices include an HTC EVO, a Samsung Note II, an LG G3, and a Motorola Moto X Pure Edition along with a Samsung Galaxy Tablet 10.1. He currently uses a Samsung Galaxy S8 and (very rarely) a Nexus 7 (2013). He is also using a Verizon-branded Motorola Moto Z Play Droid supplied by his job. Jeff used to have a pair of Google Glass and a Moto 360 Sport in his stable of gadgets. Unfortunately, his kids have all drunk the Apple Kool-Aid and have i-devices. Life at home often includes demonstrations of the superiority of his Android based devices. In his free time, Jeff is active an active runner usually training for his next marathon, owns a Mazda MX-5 Miata, and plays Dungeons & Dragons. Jeff has three grown kids and a golden retriever.