Google angers customers by saying Nexus orders are shipping “in the order received”

November 5, 2015

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A very simple way to frustrate your customers is by putting out a statement that is seemingly false. That's exactly what Google did last night when the company (through its Google Store account) tweeted that Nexus device orders are shipping on a first-come, first-served basis. Customers that have ordered the Nexus 5X and/or Nexus 6P were angered by this and really let Google know that is an incorrect statement.

.@GoogleStore Care to explain this to me? Same models!!!! Please don't give false info. @jdban I already did. pic.twitter.com/vG8x71CVcR

— Emanuel Negreanu (@Emann56) November 5, 2015

@GoogleStore, the 1st is someone else's order. the 2nd is mine. not in order that they were received. need help. pic.twitter.com/J6mhIso1M1 — aaron (@tigercranestyle) November 5, 2015

@GoogleStore Stop lying google, be professional, we just need the truth and an apology!

— Qi Yang (@yangqi86) November 5, 2015

Although many have expressed anger and demanded an apology, Google has not made any comments on the situation.

Everyone to Google right now regarding "Nexus orders are shipped in the order received." pic.twitter.com/DAuVFKfV3D

— Justin Herrick (@JustHerrick) November 5, 2015

Are you noticing any oddities about your order? Definitely let us know in the comments section.

Source: Google Store (Twitter)

Justin Herrick Author

Born and raised in New Jersey, Justin is a graduate of Fairleigh Dickinson University where he studied marketing with a focus on digital marketing. He's very talkative and enjoys discussing anything from technology and sports to video games and television. As for Justin's current device rotation, he carries around the Google Pixel and Nexus 9. In the rare case that his phone or tablet is not in his hand, he is either flicking through cards on his Moto 360 (2015) or typing away on the Microsoft Surface Book. Justin is patiently waiting for the day that Google replicates the Galaxy Nexus with modern day specifications.

2 comments

Mike Schmidt says:

November 6, 2015 at 7:46 AM

Ordered aluminum 64GB on 10/29, received on 11/6 (originally had ship date of 11/18-20)

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PSF says:

November 5, 2015 at 7:14 PM

So yeah, Google is totally lying! Ordered 64 gb Frost on 10/8, with ship by 11/2, and deliver by 11/5-11/9. I called 11/2 to check on status, Google CSR said I’d get an email the following day by 1pm! Odd it was so specific! DIdn’t receive that email. Did a gchat with CSR on 11/9 and they said I’d hear something, either about a delay or a shipment by 11/5…well, nothing yet. I don’t really care if it’s delayed, just don’t appreciate being lied to. Not sure why they have to do that. Just be honest! Who cares if it’s late. Just be real!

Reply