Samsung explains Galaxy S 5 ‘Camera Failed’ error, issue is ‘very limited’


Last week, we reported that that some users were experiencing “Camera Failed” issues with their Verizon Galaxy S 5 phones. Samsung and Verizon already acknowledged it publicly, but how widespread is it and what is causing it?

According to Samsung, it’s “very limited,” and they have already taken measures to ensure that new shipments won’t be affected by it. However, we are hearing that it’s also affecting Sprint customers as well. The issue arises when the user opens the Camera app, but instead of being able to take a picture, a popup with a “Camera Failed” message appears.

Samsung said the issue is from complications with the ROM (Read Only Memory) component which stores the information  for operating the camera. This ROM component is EEPROM and it stores the data for the auto focus (AF) and the CMOS image sensor (CIS) for reading in images. When the EEPROM isn’t linked to the AF actuator or CIS, it simply will not work. But why is the EEPROM failing to link up?

It the EEPROM is exposed to ultraviolet rays or certain electric signals, the data will be deleted. It’s possible that the design of the system board or the module has caused the wrong electronic signals to infect the EEPROM.

The bottomline is this is a hardware issue, not a software issue as previously thought. So that means if you own a Galaxy S 5, that has this issue, you must get a replacement. A firmware update isn’t going to fix it since the data is already gone from the EEPROM.

sources: Reuters / ETNews

About the Author: Robert Nazarian

Robert lives in upstate New York where he was born and raised. Technology was always his passion. His first computer was a Radio Shack TRS80 Color that used a cassette tape to save programs, and his first laptop was a Toshiba T1200FB that sported a CGA greyscale screen and two 720kb floppy drives (no hardrive). From the early 90’s through late 2011, he only owned Motorola phones starting with the MircroTAC all the way through to the Droid X. He broke that streak when he bought the Galaxy Nexus. Now he's sporting a Galaxy Note 4, and absolutely loves it. He has a wonderful wife and a 6 year old son. In his free time he enjoys sports, movies, TV, working out, and trying to keep up with the rapid fast world of technology.