PSA: NVIDIA announces worldwide recall for SHIELD Tablet, overheating battery poses fire risk

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NVIDIA might be in the process of pushing out software updates to its devices, but it has also issued a voluntary worldwide recall for any SHIELD Tablet sold between July 2014 to July 2015. The recall is due to NVIDIA determining that because the tablets battery can overheat, the tablet poses a fire hazard. If you have an affected device, NVIDIA will replace it with an identical device, albeit with a different battery.

Basically, because NVIDIA has stated that the recall affects any SHIELD Tablet sold from July last year to this month, this recall is open to every SHIELD Tablet sold since launch. SHIELD Tablet owners are being asked to cease using the device immediately, apart from performing any necessary backups.

The recall affects both WiFi and LTE variants of the SHIELD Tablet, with the following model numbers:

  • P1761, P1761W and P1761WX

SHIELD Tablets with serial numbers ranging from 0410215901781 through 0425214604018 are included in the recall. If you aren’t sure, you can find the model and serial numbers etched on the left-hand side edge of the tablet, as well as on its retail packaging.

How can I tell if my unit is affected by the recall? The voluntary recall applies only to tablets with a certain battery type. Once you’ve verified that you’re running the latest software, find your unit’s battery type by following these instructions: From the Home screen in Android, select the Apps icon and proceed to:

  • Select the Settings icon
  • Scroll down, select About tablet
  • Select Status
  • Under the “Battery” category, you’ll see Y01 or B01
  • If B01, your unit is NOT affected by this recall
  • If Y01, your unit needs to be replaced. Please select Y01 to launch the recall application on the device

If you have an affected device, you can submit your claim online right here. If you aren’t able to place your claim online, you can always make a call to the relevant NVIDIA customer support team:

  • US and Canada: 888-943-4196.

  • United Kingdom: 0-808-189-3133

  • Russian Federation: 8-800-100-6288

  • Germany: 0800-183-3882

  • France: 0805-080777

  • Japan: 0120-981-483

  • Norway: 0800-24-631

  • Spain: 900-838886

  • Sweden: 020-889-826

  • South Korea: 080-808-0631

  • Czech Republic: 0800-880-826

  • Poland: 0-0-800-141-0159

  • Italy: 800-788-031

  • The Netherlands: 0-800-022-4704

  • Switzerland: 0800-848-791

If you know someone with a SHIELD Tablet, let them know about the recall.

Notice for NVIDIA Tablet Customers

Voluntary Recall of NVIDIA SHIELD Tablets

SANTA CLARA, CA–(Marketwired – Jul 31, 2015) – NVIDIA (NASDAQ: NVDA) today announced a voluntary recall of its SHIELD™ 8-inch tablets that were sold between July 2014 and July 2015, which the company will replace. NVIDIA has determined that the battery in these tablets can overheat, posing a fire hazard. The recall does not affect any other NVIDIA products.

NVIDIA is asking customers to visit www.nvidia.com/support/tabletrecall for information on how to obtain a replacement device. NVIDIA is also asking consumers to stop using the recalled tablet, except as needed to participate in the recall and back up data. Consumers will receive a replacement tablet after registering to participate in the recall.

NVIDIA is coordinating with appropriate governmental agencies to ensure that the recall follows established industry practices.

About NVIDIA
Since 1993, NVIDIA (NASDAQ: NVDA) has pioneered the art and science of visual computing. The company’s technologies are transforming a world of displays into a world of interactive discovery — for everyone from gamers to scientists, and consumers to enterprise customers. More information at http://nvidianews.nvidia.com/ andhttp://blogs.nvidia.com/.

Certain statements in this press release including, but not limited to, statements as to: NVIDIA’s replacement of SHIELD tablets, NVIDIA’s coordination with government agencies and the recall following established industry practices are forward-looking statements that are subject to risks and uncertainties that could cause results to be materially different than expectations. Important factors that could cause actual results to differ materially include: global economic conditions; our reliance on third parties to manufacture, assemble, package and test our products; the impact of technological development and competition; development of new products and technologies or enhancements to our existing product and technologies; market acceptance of our products or our partners’ products; design, manufacturing or software defects; changes in consumer preferences or demands; changes in industry standards and interfaces; unexpected loss of performance of our products or technologies when integrated into systems; as well as other factors detailed from time to time in the reports NVIDIA files with the Securities and Exchange Commission, or SEC, including its Form 10-Q for the fiscal quarter ended April 26, 2015. Copies of reports filed with the SEC are posted on the company’s website and are available from NVIDIA without charge. These forward-looking statements are not guarantees of future performance and speak only as of the date hereof, and, except as required by law, NVIDIA disclaims any obligation to update these forward-looking statements to reflect future events or circumstances.

© 2015 NVIDIA Corporation. All rights reserved. NVIDIA, the NVIDIA logo and SHIELD are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Other company and product names may be trademarks of the respective companies with which they are associated. Features, pricing, availability and specifications are subject to change without notice.


About the Author: Peter Holden

He's been an Android fan ever since owning an HTC Hero, with the Dell Streak being his first phablet. He currently carries a Huawei P10 and a Galaxy Tab S2 8.0. When not immersed in the world of Android and gadgets, he's an avid sports fan, and like all South Africans, he loves a good Braai (BBQ).


  • Gav

    To their credit, the process for getting the device back seems really well thought out. (I’ve registered to send mine back)

    • http://www.talkandroid.com/author/peter-h/ Peter Holden

      Yeah, I think Nvidia has done this right. They made an announcement, all numbers and websites set up. Hopefully the replacement process is just as smooth. Any idea what the time frame is for a replacement?

      • Gav

        Dear NVIDIA Tablet Customer,

        Thank you for submitting a claim to replace your tablet. Your replacement will ship within the next 2-4 weeks.

        Please follow the included instructions to replace or dispose of your old tablet.

        Please make sure to back up your photos, video and data files, so that you may access them from your replacement tablet.

        As a reminder, when you set up your new tablet, your old tablet will be deactivated and no longer function.

        Please remove all accessories – cover, SIM card, SD card, etc. – before returning your old tablet.

        Thank you for your loyalty and for participating in this recall effort.

        Sincerely,
        NVIDIA

        • http://www.talkandroid.com/author/peter-h/ Peter Holden

          2-4 Weeks, it’s not too bad all things considering. Hopefully that’s worst case scenario as well.

          • Gav

            It came. I sent it back today. It had fantastic packaging for returning the old device and even a full roll of parcel tape. (It was huge)

        • http://www.talkandroid.com/author/peter-h/ Peter Holden

          Have you received the replacement yet?

          • Gav

            I haven’t, but did receive a mail yesterday to say it is on it’s way to me in the next 3-7 days.