We have some bad news for those of you clamoring to get your hands on the new HTC EVO 4G LTE on Sprint. It was supposed to be released tomorrow, May 18, but due to the U.S. Customs holdup, it’s not going to happen. If you didn’t read about it, Apple is the culprit as they were granted an ITC exclusion order for hyperlinks in the messaging app and browser late last year. Shipment of the EVO 4G LTE along with the AT&T One X are being held up at U.S. Customs as a result.
Sprint did make a statement, but unfortunately there’s no timetable to speak of. It’s in the hands of the government, which could be really fast or really slow.
The U.S. availability of the HTC EVO 4G LTE has been delayed. HTC is working to resolve this issue and appreciates your patience as they work to get products into Sprint channels. We can’t provide specific timing for product availability at this time and we appreciate your patience as HTC works to get products on store shelves as soon as possible.
Delivery of products for pre-order are on hold and Sprint will provide a ship date as soon as possible. Sprint will maintain the promise for the preorder customers that they will be among the first to receive their HTC EVO 4G LTE units.
While we’d rather you didn’t cancel your pre-order, there are instructions provided in the backorder email on how to do so. If you would like to select an alternate product or cancel your backordered item, please call 866-789-8292 between 8:00 a.m. EST to 11:00 p.m. EST Monday to Friday or 9:00 a.m. EST to 9:00 p.m. EST on Saturdays and Sundays.Please note that cancellation requests may not always process successfully due to the speed of warehouse processing.If you cancelled your backordered item but still received a shipment, please refuse the shipment or call us to process a return within 14 days of receipt.