Leaked AT&T Documents Reveal Another $5 Internet Price Hike

Irene Okpanachi
Its support staff is already being told to push customers toward newer Fiber and Internet Air plans instead.
Smiling woman making phone call
Image: AT&T

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Higher bills are rarely welcome, especially as many households continue to juggle rising costs across groceries, utilities, insurance, and other monthly expenses. That said, AT&T has announced multiple price increases between 2022 and 2026. 

Individual hikes have generally ranged from $5 to $12 per month, with about $5 becoming the more common increase for recent internet plan changes. If you thought you finally had some room to breathe, another one may arrive next month. 

Your bill is going up by $5 again

AT&T's leaked internal employee training documents reveal another price increase for some home internet customers. PhoneArena says a source with a proven track record provided the documents, which identify the affected plans and instructs staff on how to present it to customers.

The carrier raises the monthly price by $5 for customers on fiber and copper internet plans established between June 2024 and July 2025. The increase also applies to customers on the retired $15 Access from AT&T Copper Plan, which offers speeds of up to 50Mbps.

Leaked AT&T Documents Reveal Another $5 Internet Price Hike 3
Image: PhoneArena

Your monthly bill rises from $15 to $20 with a 33% increase. The plan normally starts from $70 per month, although AT&T advertises discounts that can lower Internet Air or Internet 300 Fiber to $35 per month for eligible wireless customers under its newer bundled offerings. 

The low-cost home internet plan uses traditional copper telephone lines (DSL) instead of fiber and provides internet speeds of up to 50Mbps. Before this leak, AT&T had already raised the plan’s price by $1 per month.

Why is AT&T raising prices again?

AT&T should notify you about the upcoming price increment through the News You Can Use section of the AT&T app or your online account before August 16. Download the app from the Google Play Store.

The carrier adds that the change helps it to continue investing in its network and maintain service quality. It doesn't appear to be an attempt to cover up financial trouble, given that the carrier recently reported stronger-than-expected quarterly earnings.

AT&T
Image: AT&T

Revenue rose 2.3% year over year to almost $31.6 billion, and free cash flow increased from $4.4 billion to $4.7 billion. It also added over a million new Advanced Connectivity customers, including 367,000 fiber subscribers and 279,000 fixed wireless subscribers. 

Expect employees to shove new Fiber or Internet Air plans in your face. Unfortunately, the employee guidance doesn't include a way for you to avoid the higher monthly bill. 

Leaked AT&T Documents Reveal Another $5 Internet Price Hike 4
Image: AT&T

In particular, representatives are to upsell it as a better long-term option because Fiber offers faster upload and download speeds, while Internet Air provides home internet over AT&T's wireless network. 

There's an opportunity to reevaluate whether your current plan offers enough value to endure the increment. Users across different web forums have expressed frustrations and considerations for competing providers in search of better features and pricing.

Verizon Fios, Verizon 5G Home Internet, T-Mobile Home Internet, and Xfinity are common options that offer may competitive pricing, promotional discounts, and faster speeds that make switching worthwhile.

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