Do you have a Samsung Galaxy S6 or Galaxy S6 Edge and are experiencing issues with the device picking up “Ok Google” hotword detection? Well, you’re not alone.
Since Samsung’s new flagship device launched, users have been having issues with Ok Google Everywhere. It won’t work at all. In fact, the hotword will only work from the Google app or the Google Now Launcher. It’s a strange and frustrating bug, especially for those who just picked up one of the devices.
There must be a solution to a bug as big and as frustrating as this, right? Not exactly. There were concerns raised in the Google Product Forums on the problem. However, the only official response is a community manager’s post, who claims Engineers are “actively working on providing a solution.”
Thanks for all of your feedback. We shared this with the engineering team when users initially reported it, and they’ve been actively working on providing a solution. We will provide another update soon.
Note: I’m going to be marking this post as ‘best answer’ only to surface my post to the top of this thread for new users’ visibility. I acknowledge this is still an open issue, and we’re looking into it – thanks!
That was the last official response from Google, which was three weeks ago. The problem is only getting bigger–thousands of complains are being raised all over the Internet. It’s a very consistent problem. At this point, you’d think it’d be a well known bug put on Google’s priority list.
With no response from Google for three weeks now, users are only going to get more frustrated, tell their friends, and eventually hurt the Galaxy S6 and S6 Edge’s reputation that Samsung has worked so hard to bolster. Hopefully as the problem gets more and more attention, there will be a fix for it soon, especially if Google’s Engineers have been aware and working on it for three weeks now.
What’s interesting is that the problem has been going on for three weeks now, just a week after the Galaxy S6’s release. It’s perplexing that such a widespread issue like this wouldn’t show up in extensive testing before a massive product launch like the Galaxy S6.
It’s entirely possible that this problem has already been fixed, too. Samsung is in the process of rolling out a maintenance update in stages, which is supposed to fix a lot of known issues.
It’s certainly not rendering the Galaxy S6 and Galaxy S6 Edge useless, but its quite a frustrating problem nonetheless. It’s quite possible that Google has been working on this issue for three weeks. It might be a deeper problem that takes a considerable amount of time fix. We don’t know. Hopefully we’ll hear some communication from Samsung or Google on the matter–it’d certainly calm some nerves.
Have you found a way around this problem? Let us know in the comments.