OnePlus might have a problem with securing credit card data

When you pay for something online with a credit card, you expect that transaction to be secure. Encryption and other security procedures are supposed to keep your financial information safe. Unfortunately, we live in a world where Equifax can’t even secure your data (and don’t get me started on Target). The latest company to leak consumers’ credit card data seems to be OnePlus as customers have started filling up their forums with complaints about fraudulent charges after recent OnePlus purchases.

“I purchased two phones with two different credit cards, first on 11-26-17 and second on 11-28-17,” claims a customer. “Yesterday I was notified on one of the credit cards of suspected fraudulent activity, I logged onto credit card site and verified that there were several transactions that I did not make.” He goes on to say, “Today same thing with the other credit card. I do not use either of those credit cards frequently. The only place that both of those credit cards had been used in the last 6 months was on the Oneplus website.”

A host of customers responded with the same problem…

“Ehh purchased a 5t back in mid December. got a notification today from my bank today due to 2 suspicious transactions. this may be true!!”

“The same here, my brother and I both purchased our phones in late December 2017. Today, early morning, both of us got fraudulent credit card charges in EUR and USD. Lucky enough, they were rejected by our local banks. We are positive the only purchases we have in common with those 2 cards are the ones made at”

“Same thing happened to me. Placed two orders with OnePlus on the 9th and 10th January 2018. I’ve used two different business credit cards, that I have not used for any other transaction in over a year. This morning (11th January 2018) I received a call from my bank, asking me about a fraudulent charge of 50 £ on one of the cards. It will be interesting to see if the second card will also be charged with possible fraud attempts.”

“I literally purchased the Sandstone Oneplus 5t on Tuesday on a credit card that I NEVER take out of the house (ie: I use it for my monthly Netflix subs and nothing else normally). I decided to use if for my purchase as credit was available. I have just had a call from the credit card fraud team to advise someone has attempted to use my card at Currys (Dixons Group Electrical) in London for £900. That is ONE HELL of a coincidence…”

As with all forums, there are trolls, etc. interjecting with cries of a “witch hunt” and so on. It’s important to note that most of the customers complaining about fraudulent charges have also defended OnePlus and their products. No one is out to get them.

OnePlus responded to the above incidents (and many more) with a general response. “Thanks for the heads up… I already passed this one to our CS team, they will look into it ASAP.”

If you recently bought a OnePlus 5 or 5T, perhaps you should keep an eye out for fraudulent charges on your purchasing card. It’s unknown how widespread this is, but there clearly seems to be credible evidence that OnePlus hasn’t secured credit card information in the last few weeks. Whether or not they were hacked is yet to be determined.


About the Author: Erik Slaven

He was born and raised in Virginia, but escaped to Southern CA. Started out as a BlackBerry addict until he bought HTC’s Droid Eris and never looked back. He's owned dozens of Android devices and can rarely settle on a daily driver for more than a few months. He's currently using a Galaxy S8 and BlackBerry KEYone. He rides motorcycles for fun and would live on the beach if it was legal. Marketing and freelance pr help keep the lights on.