The Pixel 2 XL’s screen issues could prompt a class-action lawsuit

The Pixel 2 XL has been plagued with screen issues right from the start, but the phones aren’t exploding or falling into a bootloop coma. The color calibration was ridiculous by most standards, leaving a decent pOLED panel with washed out colors. There are also claims (and evidence) that the panels are showing signs of burn-in, particularly where the onscreen navigation buttons are. And similar to older AMOLED panels, a distinct blue tint appears on light backgrounds at the slightest tilt off-angle. Sounds bad, right? Well, Google has already acknowledged these issues (without admitting guilt) and will push out OTA updates soon. And customers have the right to return or exchange a phone if they feel it’s defective, not to mention that Google is now offering a two year warranty. But that hasn’t stopped a law firm looking to cash in and they’re now encouraging a class-action lawsuit.

The law firm, Girard Gibbs LLP, is based in San Francisco and New York, and is offering free consultations for Pixel 2 and Pixel 2 XL owners. They’re actively trying to gather enough disgruntled consumers to launch a class-action lawsuit against Google. Their full statement is below.

“Girard Gibbs is investigating claims against Google, HTC, and LG for manufacturing, marketing, and selling defective Google Pixel 2 and Pixel 2 XL phones. Both phones have exhibited abnormalities. Owners of the more expensive Pixel 2 XL have reported that the devices’ OLED screens are suffering from “burn-in”—a phenomenon where a portion of the display remains visible even after changing the screen to display something else, degrading user experience. Pixel 2 XL owners have also reported significant “black smear”—a problem affecting certain OLED displays, in which the movement of pixels against a black backdrop creates a black smudge, distorting the display. Finally, Pixel 2 and Pixel 2 XL owners have reported persistent whistling and clicking sounds while attempting to make phone calls.”

As far as the “persistent whistling and clicking sounds” the firm refers to, Google has already addressed the issue and a software fix is on the way. The NFC radio is responsible for the problem, so disabling it when it’s not needed will solve things in the meantime. None of these “problems” warrant a lawsuit, especially when Google has officially acknowledged all of them and is actively working on fixes. Users will gain more control over color calibration, screen elements will shift or disappear to avoid burn-in and the NFC radio glitch will soon be over.

Girard Gibbs LLP is no stranger to this kind of lawsuit. They did the same thing a couple of years ago when the LG G4 and V10 had bootloop issues. At least that was somewhat warranted. I’m all for holding companies responsible for pushing out defective products, but in the case of the new Pixel phones, Google is on top of the situation and the issues aren’t outright defects. We’ll see if enough people come forward and Girard Gibbs LLP files the lawsuit.

Source: Girard Gibbs LLP

About the Author: Erik Slaven

He was born and raised in Virginia, but escaped to Southern CA. Started out as a BlackBerry addict until he bought HTC’s Droid Eris and never looked back. He's owned dozens of Android devices and can rarely settle on a daily driver for more than a few months. He's currently using a Galaxy S8 and BlackBerry KEYone. He rides motorcycles for fun and would live on the beach if it was legal. Marketing and freelance pr help keep the lights on.

  • Timothy Anderson

    I have one and I think the screen is awesome!

  • Richard Dennis

    This lawsuit is sponsored by Apple and Samsung.

  • Justin Preble

    Mine is blue looking at it straight on, so disappointing. Otherwise the device is great BUT unfortunately you have to interact with the blue shifting all over the display from 0 degrees getting worse and worse at more of an angle. Apple and samsung are far ahead of google and have no need to try and chase them lol poor google fanboys all butthurt. My loyalty falls with the OEM that makes the superior device and experience. Google almost nailed it with this thing and if they were to acknowledge the issue and go forward with fixing it they’d have a winner and would go a LONG way to boost consumer confidence in their products. This pixel 2 xl that I received is not good enough. It’s going back, Verizon is shipping me a replacement. Fingers crossed for a uniform and decent display. I’ve seen side by side shots of good ones next to blue ones there’s clearly an issue with some of the screens.