Despite being recalled, apparently Verizon still has thousands of users on their network still holding onto their Galaxy Note 7. This is after Verizon sent out updates preventing the battery from charging whatsoever, which means these last few people are very adamant about keeping their
potential safety hazard phone.
But Verizon isn’t sitting idly by while a few people still use the exploding Note 7. The next step for the carrier is to route all non-emergency calls made on a Galaxy Note 7 to Verizon’s customer service, effectively killing the “phone” part of the smartphone. On top of that, Verizon is considering billing holdout customers for the full price of the Galaxy Note 7 since the carrier has already reimbursed all customers who purchased it. Good battery life and phone calls might not bring everybody in, but charging someone $800 for a device with extremely limited functionality seems like a very effective way to round up the remaining devices.
For now, these moves only apply to Verizon devices. But if the numbers are similar on other carriers like AT&T and T-Mobile, it wouldn’t surprise me to see all of them start tightening the screws to get the recalled Note 7 back.
In the meantime, we’re still waiting on Samsung to fill everyone in on exactly what caused the phones to explode. We know it was a battery problem, not a hardware or software issue, but Samsung is expected to release a full report on the situation next week.