Because not everyone in the U.S. returned their Galaxy Note 7, Samsung is rolling out a lethal software update to disable the phone from being used again. It’s up to individual carriers, though, to send the software update to customers. So it’s interesting to see the differing takes on whether or not a kill switch should be implemented.
Hit the break to see what the U.S. carriers are doing.
Here’s T-Mobile’s official statement:
“We always want to do the right thing and make sure our customers are safe, so on Dec. 27 we will roll out SAmsung’s latest software update, which is designed to stop all remaining Note 7 devices from charging. These devices were recalled by the Consumer Product Safety Commission (CPSC) on Oct. 13 and should no longer be used. T-Mobile customers who still have a Note7 should immediately power down and stop using the device, and bring it back to a T-Mobile store for a full refund and a replacement device.
The software update from T-Mobile will be released on December 27.
Here’s AT&T’s text going out to customers:
“As of 1/5/2017, Samsung’s software update to prevent the Galaxy Note7 battery from recharging will be pushed to your Note7. The battery will no longer recharge. This Note7 was recalled and is banned on all flights in both checked and carry-on luggage. Your safety is a priority, please return your Note7 to the place you purchased for an exchanged. For more details go to att.com/note7.”
The software update from AT&T will be released on January 5.
Here’s Sprint’s official statement:
“To drive increased participation in its U.S. Note7 Refund and Exchange Program, Samsung will release a software update beginning on January 8, 2017 that will disable all remaining Sprint Note7 devices from being able to hold a charge. This software update will eliminate the ability of these Galaxy Note7 to work as mobile devices.”
The software update from Sprint will be released on January 8.
Here’s Verizon’s official statement:
“Today, Samsung announced an update to the Galaxy Note7 that would stop the smartphone from charging, rendering it useless unless attached to a power charger. Verizon will not be taking part in this update because of the added risk this could pose to Galaxy Note7 users that do not have another device to switch to. We will not push a software update that will eliminate the ability for the Note7 to work as a mobile device in the heart of the holiday season. We do not want to make it impossible to contact family, first responders or medical professionals in an emergency situation.”
So you see Verizon is the only major U.S. carrier not working with Samsung to disable the Galaxy Note 7.