Google is issuing a $25 refund to customers who are affected by the Nexus 6P shipping delay


It looks like Google is struggling to keep up with the demand for its much sought-after Nexus 6P as the search engine giant is in the process of sending out emails to an undisclosed number of customers informing them that their orders have been delayed, and won’t be leaving the warehouse for another 1-2 weeks.

By way of compensation, Google is giving customers who pre-ordered a handset and are affected by the delay a $25 refund, which will be credited back to their card of payment shortly after the phone ships.

A copy of the email Google is sending out can be seen below:

Thank you for buying a Nexus 6P from the Google Store. We’re really excited about this phone and we hope you are too. But we have some not-so-great news: It’s going to take a little longer to get the 6P to you than we would have liked. We’re working hard to meet the strong demand we ’re seeing for the color and memory size you ordered, and we promise it will be worth it! Rest assured that orders will still be shipped in the order that they were received.

As of now, we’re expecting to deliver your 6P order between 11/7/2015 and 11/14/2015, and we’ll send you a notification as soon as it goes out the door. As a courtesy, we’ll give you a $25 refund on your purchase, which we’ll process soon after your phone ships.

We know that waiting a bit longer can be inconvenient, though remember we won’t charge you until your order ships. We also want to make sure you’re aware that you can cancel your order. We’d hate to see you go, but if you need to, just follow the instructions here.

We apologize for this news, and thank you again for your order.

Sincerely, The Google Store Team

Image: Scn_syphon/Flickr

About the Author: Josh Levenson

Josh is an avid Android enthusiast who writes news, reviews and the occasional how-to articles. He lives in the UK and is fascinated by anything technical. He enjoys stripping and rebuilding vintage Macs and is a keen amateur photographer. Currently, his smartphone of choice is the HTC One (M8), but he has a sneaky suspicion that’s going to change when the Galaxy Note 4 finally hits the shelves.