Large smartphones rule the roost in latest consumer satisfaction survey

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When Samsung first came out with a large smartphone, the Galaxy Note, it was derided by many as being too big and spawned the term “phablet” as consumers tried to describe a device that seemed to land in between a phone and a tablet. A few years later though we see several companies producing smartphones in this category and even Apple is selling one, the iPhone 6 Plus, now. In a recent survey of 20 smartphones, consumers ranked these large smartphones high with the top three firmly coming from the “phablet” camp.

Leading the way in consumer satisfaction was the Samsung Galaxy Note 4 with a score of 86 out of 100 on the American Consumer Satisfaction Index survey of 70,000 participants. Half of the devices tied for second place with a score of 82 were large smartphones with both the Galaxy Note 3 and the iPhone 6 Plus reaching this position. Close behind in seventh place was the LG G3 with a score of 80. Overall, consumers were quite happy with their smartphones as the industry achieved some of its highest scores ever.

One factor that may have helped these larger smartphones find their way to the top of the rankings is their bigger batteries. Since the devices are larger, manufacturers can pack in heftier batteries that can last quite a bit longer than typical smartphone batteries. Poor battery life is a weak point for the industry according to the participants surveyed, so being able to outlast others helped keep consumers happy.

source: ACSI
via: Mashable


About the Author: Jeff Causey

Raised in North Carolina, Jeff Causey is a licensed CPA in North Carolina. Jeff's past Android devices include an HTC EVO, a Samsung Note II, an LG G3, and a Motorola Moto X Pure Edition along with a Samsung Galaxy Tablet 10.1. He currently uses a Samsung Galaxy S8 and (very rarely) a Nexus 7 (2013). He is also using a Verizon-branded Motorola Moto Z Play Droid supplied by his job. Jeff used to have a pair of Google Glass and a Moto 360 Sport in his stable of gadgets. Unfortunately, his kids have all drunk the Apple Kool-Aid and have i-devices. Life at home often includes demonstrations of the superiority of his Android based devices. In his free time, Jeff is active an active runner usually training for his next marathon, owns a Mazda MX-5 Miata, and plays Dungeons & Dragons. Jeff has three grown kids and a golden retriever.