Nexus 6 may have inbound call problem for Sprint customers


It has generally been viewed as a positive development that the Nexus 6 is available on all major U.S. carriers and a simple swap of a SIM card is all that is needed for users to switch networks if they are in a position to do so. That doesn’t come without some risk though and Sprint customers seem to be suffering the ill effects at the moment as several Nexus 6 owners are having trouble receiving calls.

The issue has been identified by users for well over a month already, but neither Sprint nor Google has found a solution. The inability to come up with something may be because of the sporadic nature of the problem that does not seem to be connected to location. Some users have indicated the issue does seem to only crop up when connected to Wi-Fi.

When the problem does come up for users, they will find that they do not receive inbound phone calls. To make matters worse, when the phone gets in this state of not accepting calls, it functions like a phone that has been turned off and does not pop up a missed call notification. Unless the caller leaves a voicemail or the Nexus 6 user checks their call history, they may never know they missed a call.

Anyone out there experienced this problem with the Nexus 6 on Sprint not receiving inbound calls?

source: Sprint
via: Android Police

About the Author: Jeff Causey

Raised in North Carolina, Jeff Causey is a licensed CPA in North Carolina. Jeff's past Android devices include an HTC EVO, a Samsung Note II, an LG G3, and a Motorola Moto X Pure Edition along with a Samsung Galaxy Tablet 10.1. He currently uses a Samsung Galaxy S8 and (very rarely) a Nexus 7 (2013). He is also using a Verizon-branded Motorola Moto Z Play Droid supplied by his job. Jeff used to have a pair of Google Glass and a Moto 360 Sport in his stable of gadgets. Unfortunately, his kids have all drunk the Apple Kool-Aid and have i-devices. Life at home often includes demonstrations of the superiority of his Android based devices. In his free time, Jeff is active an active runner usually training for his next marathon, owns a Mazda MX-5 Miata, and plays Dungeons & Dragons. Jeff has three grown kids and a golden retriever.

  • wekebu

    Nexus 6 on Sprint and no problems. Mind you, I get a phone call about 3x weekly, but still, no missed calls.

  • Andi Rocky

    I read over at the Sprint forums that there was a missed call issue fixed in the LRX22C upgrade. Is your phone on this release yet? If not try it out otherwise it looks like something else is broken.

  • ootay

    Sprint customer… Just updated to 5.1 LMY47D and now cannot receive calls while connected to WiFi. I can toggle WiFi on/off and receive calls for about 5 minutes then not.

    Can confirm this is not an issue with AT&T