An interesting report on the U.S. mobile carriers was released yesterday by J.D. Power. Apparently, when consumers rank their overall satisfaction with their carrier of choice, it might be contingent on what phone they are using. According to J.D., iPhone users are very happy with Verizon Wireless and AT&T, but Samsung users rank Sprint and T-Mobile higher. Verizon was actually chosen as the best carrier among iPhone users while Sprint was chosen as the best by Samsung users.
What’s most interesting is when you lump all smartphones together, you get an interesting picture. AT&T comes in first followed by Sprint, T-Mobile, and Verizon. Verizon rarely performs that badly, so I’m not sure how that happened. But I do find the type of phone by carrier very interesting. For me, it’s all about the coverage. I am an Android user obviously, and I could never rank T-Mobile or Sprint highly because their coverage in my area is dismal.
Full presser after the break.