J.D. Powers and Associates just released Volume 1 of their 2012 smartphone satisfaction survey, conducted from July through December of 2011. This survey measures how satisfied consumers are with their smartphone experiences, and although Apple took the top spot overall, the next three on the list are Android manufacturers, with HTC in the lead.
The survey asked 7,080 consumers to evaluate performance, ease of operation, physical design, and features. Only two manufacturers surpass the industry average of 774 (out of 1000)… Apple, with 839, and HTC with 798. Next is Samsung with 769, then Motorola with 758.
The introduction of 4G smartphones has skewed numbers downward due to the toll they take on battery life, with respondents ranking battery life an average of 6.1 out of 10. The largest negative impact, however, was with software malfunctions.
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