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User Satisfaction Survey Ranks iPhone 5 Well Behind Android Devices

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by Rudy Rivapalacio on
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The phone you we I love to hate  got its butt kicked in a user satisfaction survey. In the US, the iPhone 5 came in behind the Motorola Atrix HD, Droid RAZR M, HTC Rezound 4G  and Samsung Galaxy Note II. The survey found a correlation between high satisfaction ratings and 4G service. A less than level 4G-playing field, such as the UK with only a single 4G carrier,was still not enough of an advantage for the iPhone. The HTC One X was the UK’s top phone followed by the iPhone 5, Samsung Galaxy Note II, Galaxy S III Mini (not a typo) and the Galaxy S III.

The survey, clearly good news for Motorola, HTC and, to a lesser extent, Samsung was not all bad news for Apple. It was still rated the top smartphone manufacturer in terms of satisfaction, just slightly ahead of Google. This may be a result of Android manufacturers producing mid-tier and budget phones along with their flagship devices as opposed to Apple, which focuses on the release of a single handset. On Device Research surveyed 320,000 mobile and tablet users in six countries for this report.

Source: On Device Research

Verizon First Overall, AT&T Last in This Year’s Consumer Reports Survey

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by Sean Stewart on
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You know what they say: The more things change, the more they stay the same. Such is the case regarding AT&T and this year’s Consumer Reports survey based on mobile carriers. Like last year, AT&T finished dead last in Consumer Reports’ mobile carrier satisfaction survey which focuses on data service quality, staff knowledge, and issue resolution. Similarly, like last year, Verizon finished atop the list. Ironically, even though AT&T finished dead last in overall scoring, they finished first with its LTE network satisfaction. The poll itself polled 63,253 subscribers and the the results will be published in the January 2013 issue which should hit stores within the next week or so.

source:  All Things

HTC Ranks Highest In Android Satisfaction According To J.D. Powers

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by Ed Caggiani on
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J.D. Powers and Associates just released Volume 1 of their 2012 smartphone satisfaction survey, conducted from July through December of 2011. This survey measures how satisfied consumers are with their smartphone experiences, and although Apple took the top spot overall, the next three on the list are Android manufacturers, with HTC in the lead.

The survey asked 7,080 consumers to evaluate performance, ease of operation, physical design, and features. Only two manufacturers surpass the industry average of 774 (out of 1000)… Apple, with 839, and HTC with 798. Next is Samsung with 769, then Motorola with 758.

The introduction of 4G smartphones has skewed numbers downward due to the toll they take on battery life, with respondents ranking battery life an average of 6.1 out of 10. The largest negative impact, however, was with software malfunctions.

» Read the rest

Moms are three times more likely to own an Android smartphone as opposed to an iPhone, but would they give them up? [Infographic]

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by Robert Nazarian on
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I’m not too big on infographics, but this one from Life360 about Moms and smartphones seemed interesting.

They found that Mom’s were three times more likely to own an Android smartphone as opposed to an iPhone. What was interesting was the results on if they were willing to give up their smartphone for ONE day. According to the survey, 32.4% of Moms would give up their smartphone for a day at the spa, 15.5% for new clothes, a new bag, or new shoes, and 11.8% for dinner at their favorite restaurant. Of course there are those that would never give it up even if they got paid, and that was the case for 28.7% of the Moms.

» Read the rest

App piracy is taking money away from Android developers (Study)

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by Stacy Bruce on
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According to Yankee Group’s 2011 US Consumer Survey, Android app piracy is a major concern among developers. The study suggests that users across both Apple and Android platforms download on average, 40 apps per year but Android developers aren’t getting their fair share of the money. The survey included 75 Android developers and suggests Piracy to be an ongoing problem.

Findings from the survey:

  • Piracy is a problem for Android Among the Android developers surveyed, 27 percent see piracy as a huge problem and another 26 percent see it as somewhat of a problem.
  • Google isn’t helping. Fifty-three percent of developer respondents say Google is too lax in its Android Market policies.
  • Piracy hurts developers’ top and bottom lines. About a third of developers say piracy has cost them in excess of $10,000 in revenue. Additionally, 32 percent say it increases their support costs, while another quarter say they see increased server costs due to heavy loads imposed by pirated copies.

Yankee Group director, Carl Howe, and author of “Android Piracy: How Republished Apps Steal Revenue and Increase Costs”, had this to say about the findings. “Android apps are living in the Wild West without a sheriff. With five other major mobile OSs competing for consumer dollars, Google can’t afford to simply let pirates kill app developers’ businesses. They need to foster some law and order or developers will flee to other platforms and Android will lose customers.”

Let’s show our developers that we’re here to stay. Head to our apps database and spread some cheddar.

[via marketwatch]

Survey: Smartphone Users Tell Swiftkey/TouchType What They Really Want

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by Justin Routhier on
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The makers of the wildly popular text entry tool SwiftKey X have posted the results from a survey that asked “What do smartphone users really want?” Swiftkey/TouchType conducted the survey in partnership with the online smartphone retailer and manufacturer Smartphone Experts and included over 30,000 participants. This surveyed group of predominantly Android platform users was 91% male, 65% under age 35 and 75% lived in the US.

Some Highlights:

• The most popular way smartphones are used on a daily basis (besides making voice calls) is to send/receive email (94% daily), send/receive text messages (86% daily) and web browsing (91% daily).

• Apple users have more paid apps and in turn spend more money per month on their phones over their Android counterparts with 29% spending over $100 each month. Only 3% of Apple users have never paid for an app compared to 12% for Android and 26% for Blackberry.

• Customer Loyalty: 73% of Apple users would buy another iPhone, 61% of RIM users would buy another Blackberry, 50% of HTC users would buy another HTC while Motorola, Samsung and Sony Ericsson users conveyed lower returning interest in their brands respectively.

• Top concerns for buying a new phone include apps and battery life, but 96% say the ability to type easily is essential – that’s more than even appearance, price, or brand.

• Participants also weighed in on SwiftKey: 97% say SwiftKey makes typing easier, 96% say SwiftKey makes typing faster and 95% say SwiftKey offers the most accurate word predictions.

The Lowlights:

• Android phones scored poorly on keyboard/typing; Sony Ericsson likewise scored very low. Blackberry and LG failed to please with their display and camera.

Hit the break for a full gallery of charts on the findings from this survey.

» Read the rest

According to Hunch Android users are pessimists and iPhone users are optimists

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by Robert Nazarian on
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Every now and then a crazy survey comes up trying to compare Android users and Apple users. A recent one by Hunch recently came out that has a slew of information.

According to Hunch, Android users are more pessimistic vs the optimistic iPhone users. Android users are more likely to be introverts, make less money, follow rather than lead, and never back up their computer. In contrast, iPhone users are more likely to be extroverts, make more money, lead rather than follow, and constantly back up their computer.

For Television, Android users prefer Louie, How I Met Your Mother, and The Walking Dead. iPhone users like Planet Earth, Portlandia, and The Killing.  Android users prefer Honey Nut Cheerios vs iPhone users munching Rice Krispies.

One more notable difference is that Android users are more likely to prefer an ugly device that is full featured, while iPhone users prefer something sleek that does a few things.

All of this was gathered from 15,818 Hunch users. Check out all the categories after the break.

» Read the rest

Choosing Your Smartphone Over Sex? A Growing Problem In America?

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by Joe Sirianni on
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In a recent survey given by the folks over at TeleNav, the company found that one-third of Americans were more willing to part with sex rather than their mobile devices.  As a tech blogger and mobile device junkie myself, my initial response was “yeah, so what’s the problem here?”  And then it hit me!  Wait a minute, giving up sex with my hot Portuguese wife for my mobile device?  What is wrong with me?  I supposed that’s when it dawned on me that there could be a potential problem here in the US.  What’s staggering, is that iPhone users take the cake and hit the top of the charts on this one.

Naturally, it was found that smartphone users trumped in comparison to regular feature phone users.  It’s expected, obviously, as smartphones tend to offer big screens, more features and better access to things like corporate email, video chatting and real HTML web browsing.  The survey pointed out that iPhone users were more likely to spend a whopping week without their mate, exercising and various articles of clothing than giving up their precious Apple slate.

According to the study 22% of all of those who took the survey would rather part with their toothbrush than their cell phone and this number jumped to 40% when it came to iPhone users.  In addition, 83% of iPhone users found that other iPhone users made for the best and most romantic partners, go figure.  Furthermore, 38% of feature phone users and 66% of smartphone handlers stated that they sleep with their mobile devices directly next to them.

With results like this, it’s pretty safe to admit there’s a new and growing addiction going on in America.  Part of me would like to echo someone’s grandfather in saying “what did we do and how did we do it before smartphones were around?” However, I don’t have a real answer for that.  I can only say life has been more productive and things just tend to get done with a smartphone in hand.  The thought of instant knowledge and information at your fingertips will appeal to anyone.  However, I’m not quite sure I’m ready to give up the wonderful pleasures of sex for it (with my wife that is) :)   Hit the source link to check out the rest of the survey results and definitely don’t forget to let us know what you think in the comments below.  Who doesn’t love to talk about sex and smartphones?  Would you give “it” up for your smartphone?

[via telenav]

1 in 4 Americans would use an Android tablet

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by Jesse Bauer on
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A recent survey conducted by Zogby International for Sybase, Inc. found that approximately 1 out of 4 Americans (23%) would switch from using a laptop to an Android OS tablet. Almost half of those 23% stated they would prefer to pay less for an Android tablet device that came with a data package through their mobile carrier as well.

This translates into users wanting tablets for work or personal use. Simply put, that spells “$ALE$” for mobile carriers and manufacturers of Android tablets and devices.

Strong desire for Android tablets

* Approximately one in four Americans surveyed (23 percent) would purchase an Android-based tablet. In addition, one in every two Android phone owners showed a preference to purchase a tablet, illustrating that brand loyalty could translate into higher tablet sales.
* Only 13 percent of non-Android phone owners stated intent to purchase an Android tablet, indicating an opportunity for creating awareness and education.
* One in four surveyed stated that they are likely to use a tablet device as a laptop replacement for work or personal use.
* When purchasing a tablet, 56 percent said they would prefer to buy a device at a lower cost with an attached data package versus purchasing a tablet at a higher cost with no contract.

Tablets in the enterprise

* One in four Americans, expect their employer to provide access to tablets in the enterprise.
* Improvements in creativity and innovation was cited as the number one benefit tablets could bring to the workplace (18 percent), closely followed by efficiency, time savings and problem solving (16 percent) and communication, collaboration and productivity (14 percent).

It’s apparent that the public wants choices, not restrictions. This is nothing new to retailers, manufacturers or developers. Android tablets are pegged to take a big piece of the mobile pie in 2011. I know I’ll get mine…how about you?

For more information, visit Sybase Inc.

[via WebWire]

Only 20% of Android owners would buy Android again? Not so much

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by Dustin Karnes on
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You may have heard a recent study concerning Android users and their satisfaction with their devices. In the study, which was conducted by research firm “Yankee Group”, only 20% of Android users would consider buying an Android device again. Well, according to an article over at the Business Insider, That’s a bunch of bullocks.

CNN Money has released a statement, stating:

An earlier version of this story incorrectly said that 20% of Android customers say they’ll buy another Android phone. The survey actually revealed that 20% of all smartphone customers say they’ll buy an Android phone.

That, my friends, is a huge difference in perspective. There was also a blog post about it on Yankee Group’s blog, which was brought to it’s knees today due to overwhelming traffic, but is now back up, and can be found here. The blog post states:

You’ll note in the excerpt above, we were careful to say “Google-branded Android phone owners”. That’s because our data keys on the manufacturer of the phone as the way to determine what type of phone a consumer owns. Because all non-Google Android brands make phones using other operating systems, Google-branded phones are the only ones we can be certain run Android. However, restricting ourselves to that category means that we leave out a big segment of Android owners, specifically those who own Motorola Droids and HTC EVOs among others.

This new data is much more believable, changing the paradigm from “80% of Android users want a different phone” to “20% of everyone with a smartphone wants theirs to run Android”. Big difference, eh?

[via Business Insider]