Verizon Responds In A Letter To The FCC Regarding Locked Bootloaders

by Axl Logan on
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Well, bootloaders are back on the menu and this time our friends over at Droid Life managed to intercept a letter given to a DL reader by Verizon Wireless regarding locked bootloaders.  The customer politely reminded Verizon about the “Block C License” but Verizon provided a song and dance claiming the unlocking of a bootloader would cause an instability in customer service and a negative impact on the user experience altogether.  The company has taken a serious stance on not allowing “unapproved” software on their mobile devices.  However, many argue that in the license agreement, nowhere does it state that Verizon is referring to “bootloaders” when it states that “no device shall be locked”.  Most argue that this is referring to the device’s capability to access the network and not in fact the bootloader.  While we’re not 100% sure what they’re referring to, one thing can be certain, customers are complaining.  Having a locked bootloader denies a user his/her God given ability to make certain changes and take certain advantages of their device.  It’s no wonder users will grab their torches and pitch forks the second a bootloader gets locked.  So, for now, Vz’s stance is this, regarding bootloaders; The carrier has issued that OEM’s lock device bootloaders in an effort to obtain a “standard of excellence in customer service“.  The company is bent on not letting unlocked phones lessen the experience of users.  Ok, I guess.  What say you though?  Feel free to throw your rants in the comments below.  Meanwhile, check out the letter in its entirety after the break.   » Read the rest

DROID RAZR Gets its Early Root On

by Stacy Bruce on
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By now you are definitely familiar with the Motorola DROID RAZR, one of the hot 4G LTE devices headed for Verizon. The RAZR will have some fierce competition with the likes of the Samsung Galaxy Nexus and the HTC Rezound. One positive aspect of the RAZR, like that of the Galaxy Nexus, it has recently been rooted, ready for your tinkering as soon as you get it home on November 11th.

The popular 1-click root tool that has been used on various Moto devices also works on the RAZR. As you can see in the photo below, the device has a # symbol after the owner typed in “su” in terminal emulator. This is great news, yes? But don’t forget, Motorola has unfortunately locked the bootloader for Verizon-bound devices.

How many of you have plans for this device to be your next?

[via DroidLife]

Motorola on Locked Bootloaders: “Buy Elsewhere,” Then Apologizes

by Michael Murphy on
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Motorola had a bit of a slip-up yesterday in PR department, but they were quick to try to make it better with their customers. On the comments to their YouTube channel, the following comment and response pair appeared yesterday — and have since been removed:

Even though this phone seems to have the best hardware specs yet, no sale if the bootloader is locked like the Motorola Milestone I have. It’s really upsetting to not be able to put custom roms on MY device…
Please Moto, do the right thing. [For your customers, that is]

@tdcrooks if you want to do custom roms, then buy elsewhere, we’ll continue with our strategy that is working thanks.

There’s something to be said for shooting straight, but to me, this seems like a little bit over the line. Apparently, someone else at Motorola thought so, too, because last night on Facebook, and today in Youtube comments, was the following message:

We apologize for the feedback we provided regarding our bootloader policy. The response does not reflect the views of Motorola.

We are working closely with our partners to offer a bootloader solution that will enable developers to use our devices as a development platform while still protecting our users’ interests. More detailed information will follow as we get closer to availability.

So it’ll be good to see how things develop on this. Motorola seems to be looking for the happy medium between “protecting” customers, and locking them out of development completely. A worthwhile goal, and we wish them luck.

[via Facebook and YouTube, by way of Phandroid]