A few days ago, the myTouch 4G started receiving the OTA Gingerbread update and the Gingerbread update leaked for the G2. Here is a first; T-Mobile retail stores are receiving SD cards pre-loaded with files to apply these updates in store. In addition, they will update the myTouch 3G Slide to Froyo.
Their hope is that it will avoid unnecessary equipment exchanges. Customers will be able to walk into a store and get the update before they leave. This may help customers who are nervous about the update process. Now that is customer service.