Consumer Reports rated Apple’s latest flagship devices, the iPhone 5s and 5c, and they received great reviews, which should be expected. However, CR did point out that the pair of iPhones weren’t always top-notch in some key areas, like the screen or battery life. Compared to Motorola’s latest Droid line, the both iPhones have much shorter battery life than the near-24 hours they got out of some of Verizon’s Droid family. When it came to the screens of the 5s and 5c, they both fell short against the extremely high-end (and large) offerings from Samsung’s Galaxy S 4 and the HTC One.
Does this mean any of these devices are poor options for consumers? Not at all. It’s just very interesting that many of the features that the iPhone used to tout as “top of the line” like battery life and screen quality (Retina display marketing, anyone?) are being bested by other Android manufacturers.
source: Consumer Reports
You know what they say: The more things change, the more they stay the same. Such is the case regarding AT&T and this year’s Consumer Reports survey based on mobile carriers. Like last year, AT&T finished dead last in Consumer Reports’ mobile carrier satisfaction survey which focuses on data service quality, staff knowledge, and issue resolution. Similarly, like last year, Verizon finished atop the list. Ironically, even though AT&T finished dead last in overall scoring, they finished first with its LTE network satisfaction. The poll itself polled 63,253 subscribers and the the results will be published in the January 2013 issue which should hit stores within the next week or so.
source: All Things
AT&T received the lowest rating in Consumer Reports annual satisfaction survey for a second year running. A provider called Consumer Cellular received the top rank in the same survey. In regards to the four major U.S. carriers though, Verizon made the top of the list with Sprint following. T-Mobile was behind both but was rated quite a bit higher than AT&T. However, it wasn’t the 4 power house carriers that were ranked higher in satisfaction, but rather, the little guy was seen as providing better services. As the electronics editor for Consumer Reports, Paul Reynolds put it:
“Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service.”
“However, these carriers aren’t for everyone. Some are only regional, and prepaid carriers tend to offer few or no smart phones.The major carriers are still leading options for many consumers, and we found they ranged widely in how well they satisfied their customers.”
Over 66,000 Consumer Reports’ subscribers were surveyed about their service and customer-support experiences with both standard and no-contract carriers. The full report will be available in the January 2012 issue of Consumer Reports features carrier ratings for 22 metropolitan markets. What about you guys? Do you think this is an accurate survey in Carrier satisfaction?
[via Consumer Reports]