Verizon First Overall, AT&T Last in This Year’s Consumer Reports Survey

by Sean Stewart on Nov 29th 2012, 10:38am
tagged AT&T, Consumer Reports, scores, survey, Verizon

You know what they say: The more things change, the more they stay the same. Such is the case regarding AT&T and this year’s Consumer Reports survey based on mobile carriers. Like last year, AT&T finished dead last in Consumer Reports’ mobile carrier satisfaction survey which focuses on data service quality, staff knowledge, and issue resolution. Similarly, like last year, Verizon finished atop the list. Ironically, even though AT&T finished dead last in overall scoring, they finished first with its LTE network satisfaction. The poll itself polled 63,253 subscribers and the the results will be published in the January 2013 issue which should hit stores within the next week or so.

source: All Things

AT&T Rated Lowest For Second Year in a Row in Consumer Reports Survey

by Jack Holt on Dec 7th 2011, 10:12am
tagged AT&T, Consumer Reports, Sprint, T-Mobile, Verizon

AT&T received the lowest rating in Consumer Reports annual satisfaction survey for a second year running. A provider called Consumer Cellular received the top rank in the same survey. In regards to the four major U.S. carriers though, Verizon made the top of the list with Sprint following. T-Mobile was behind both but was rated quite a bit higher than AT&T. However, it wasn’t the 4 power house carriers that were ranked higher in satisfaction, but rather, the little guy was seen as providing better services. As the electronics editor for Consumer Reports, Paul Reynolds put it:

“Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service.”

He continued,

“However, these carriers aren’t for everyone. Some are only regional, and prepaid carriers tend to offer few or no smart phones.The major carriers are still leading options for many consumers, and we found they ranged widely in how well they satisfied their customers.”

Over 66,000 Consumer Reports’ subscribers were surveyed about their service and customer-support experiences with both standard and no-contract carriers. The full report will be available in the January 2012 issue of Consumer Reports features carrier ratings for 22 metropolitan markets. What about you guys? Do you think this is an accurate survey in Carrier satisfaction?

[via Consumer Reports]