The FTC has ruled against TracFone in a case involving their “unlimited data,” forcing the prepaid company to pay out $40 million to customers that were mislead about just how unlimited TracFone’s data actually is. Like tons of other carriers, TracFone offers an unlimited data plan that’s throttled after a certain cap is hit. The FTC isn’t particularly fond of those kinds of plans, which they’ve mentioned in the past.
According to the FTC, data speeds were slowed down between 1 and 3 GB and were sometimes completely cut off once customers hit the 5 GB limit. The FTC might have been more lenient if TracFone wasn’t cutting data off completely and just sticking to throttling, but it’s a tough call knowing that the FTC dislikes throttled data plans anyway.
For years, AT&T offered rollover minutes on its mobile plans, going back all the way to the days of AirTouch and Cingular Wireless. (Remember Cingular?! They were awesome. I loved that orange jumping jack guy.) But with minutes ceasing to be valuable currency in the mobile space in recent years, Rollover disappeared.
Now AT&T, taking its cues from GSM rival T-Mobile, is resurrecting the Rollover concept, but in a form more fitting these modern times. AT&T Mobile Share customers will now be automatically enrolled in a monthly Rollover of data, and it rolls over across an entire shared account. It’s a nice bone to throw customers concerned about overages and should assuage billing fears associated with said overages.
The role of an employee in a carrier’s retail store is quite easy. They are there to sell a device. So they have some options as to what devices are the best for a particular consumer. New research conducted by Kantar Worldpanel shows that United States carriers are more inclined to recommend a Samsung device rather than an iPhone from Apple.
A new study conducted by the United States Senate Commerce Committee found that owners of mobile phones have been wrongly overcharged with bills. This is from cramming, which is the application of unauthorized charges masked by services such as ringtones. The report published by Congress shows that carriers in the United States are keeping roughly 30-40% of revenue. And the carriers are not even the ones doing the actual cramming. In many cases, it is a third party running these services. This is all at the literal expense of customers.
From the beginning, LG has planned to have at least five colors available for their newest flagship, the LG G3. The standard Metallic Black and Silk White have been available through AT&T, Verizon and T-Mobile while the Shine Gold color has thus far been an exclusive to Sprint, which also has black available. However, there have been no signs of Moon Violet or Burgundy Red being available internationally or with any of the U.S. carriers. LG has issued a statement indicating these additional colors will start to hit the market in August:
We have some information today regarding the Samsung SM-N910 (possibly a variant for the Galaxy Note 4, as the Galaxy Note 4 is the SM-N900).
We were already pretty sure that the phone would be coming to AT&T, but now we know it’ll be coming to Sprint, US Cellular, Verizon, T-Mobile and Bell Canada. All carriers should have the 32GB capacity available at launch.
Stay tuned, as there’s certainly more to come.
Source: @evleaks 1 / @evleaks 2
About this time last year, an small uproar was sweeping over the Internet thanks to action taken by the Library of Congress to make unlocking cell phones illegal under the Digital Millennium Copyright Act (DMCA). The Library of Congress ruling took effect on January 26, 2013 and any cell phone purchased after that date cannot be unlocked, at least not legally. In response, an online petition was created on the White House web site and in a matter of days surpassed the 100,000 signature threshold triggering a response. President Obama responded as hoped, agreeing with the petition that consumers should have the freedom to unlock their devices.
With all of the wireless carriers battling for subscribers, many people may be tempted to give a new carrier a try. This could be for a variety of reasons, but probably anyone making a switch would like to know they will not regret a change due to poorer service compared to their current provider. Developer tawkon hopes to help with this situation with the release of the Glove app to help users find “a network that fits.” tawkon claims three out of four people could be getting better service than what they currently have.
In a surprise announcement on its Twitter account, HTC USA said that final KitKat software has entered carrier labs for final testing. They also noted that we should expect certification for all four major US carriers next week.
Certification is currently in the third of four stages involved in pushing out OTA OS updates to devices. Shortly after passing carrier certification, the update should start getting sent out to devices.
More progress should be announced next week, especially considering how transparent HTC has been with the update process as of late.
Earlier today, AT&T announced a new incentive that pays customers if they ditch their current carrier to join them. This is AT&T’s answer to whatever John Legere & Co. have up T-Mobile’s sleeve. But in true Legere fashion, the T-Mobile CEO has fired back. In a tweet issued today, Legere says “
#Randall – you gave us cash & spectrum AND we took your customers with #Uncarrier moves, do you really think you can buy them back?” Who is this Randall guy he is questioning? AT&T CEO Randall Stephenson. Legere is calling out Stephenson for attempting to win back customers that already jumped ship for T-Mobile’s Un-Carrier ways.
But the chatter did not stop with Legere’s tweet. In an email with Re/code, he states that AT&T must be scrambling “a terrible Q4 and holiday.” Then T-Mobile’s CEO added that he is “flattered that we have made them so uncomfortable” and reminds people to “wait until CES to hear what pain points we are eliminating next. The competition is going to be toast!” We certainly will be waiting as T-Mobile’s next phase is announced next week in Las Vegas.
Hit the break to see what else T-Mobile’s CEO had to say.