Well, in case you’ve been under a rock lately, the iPhone 4 has issues with holding reception when it’s held a certain way. Mr. Jobs’ has even addressed the issue with an ever-so-helpful tip “Don’t hold it that way.”
Apple’s latest update for the iPhone was “blamed” for this recently because of an issue with how the signal was being displayed. When users were in an area with low reception to begin with, grabbing the phone in the “bad way” made it even worse and the call is dropped. Supposedly the way that the iPhone displayed how many bars you had was wrong, so it displayed better reception than you actually had.
In some not-so-shocking news, AppleCare has acknowledged that the update won’t actually do anything fix the issue.
“We called AppleCare three times today to confirm it. We told them that we were experiencingvoice quality problems and call drops, as well as problems with internet access. Their response was immediate and unequivocal, the same in the three cases:
• There is an antenna interference problem when you hold the iPhone 4 in a certain way (the tests by Anandtech and many demonstration videos in the internet show that the signal dropwill happen every time when you touch the phone’s dead spot, on the left bottom corner).
• One solution is to hold the phone differently, avoiding to touch the left bottom corner of the phone (coincidentally, this is how models hold the iPhone 4 in most of Apple’s promotional material).
• The other other solution is to buy a case or one of Apple’s $30 bumpers (we are hosting a petition to ask Apple for free cases. You can sign it here).
• The incoming software update will not fix this antenna problem, only change the way the phone displays the available signal, make it more accurate.”