AT&T Rated Lowest For Second Year in a Row in Consumer Reports Survey


AT&T received the lowest rating in Consumer Reports annual satisfaction survey for a second year running. A provider called Consumer Cellular received the top rank in the same survey. In regards to the four major U.S. carriers though, Verizon made the top of the list with Sprint following. T-Mobile was behind both but was rated quite a bit higher than AT&T. However, it wasn’t the 4 power house carriers that were ranked higher in satisfaction, but rather, the little guy was seen as providing better services. As the electronics editor for Consumer Reports, Paul  Reynolds put it:

“Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service.”

He continued,

“However, these carriers aren’t for everyone. Some are only regional, and prepaid carriers tend to offer few or no smart phones.The major carriers are still leading options for many consumers, and we found they ranged widely in how well they satisfied their customers.”

Over 66,000 Consumer Reports’ subscribers were surveyed about their service and customer-support experiences with both standard and no-contract carriers. The full report will be available in the January 2012 issue of Consumer Reports features carrier ratings for 22 metropolitan markets. What about you guys? Do you think this is an accurate survey in Carrier satisfaction?

 

[via Consumer Reports]

 

Some DROID RAZRs Experiencing “SIM Card Authorization Error”

Reports are showing that some DROID RAZR owners are experiencing SIM card issues that make the device unusable on Verizon’s network. Apparently, if the RAZR is experiencing this problem an error message appears in the notification bar that reads, “SIM card authorization error” and “The SIM Card may not be authorized for LTE service. Please Power down the phone and contact Wireless Provider Customer Service.” As soon as these messages appear, the phone is tits up.

Verizon claims to be aware of the situation but no explanation has been given yet, hopefully just a SIM replacement will do the trick. I must say that of the two authors here at Talk Android who own a RAZR, neither are experiencing the problem. If you are one of the unfortunate ones, leave a message in the comments below.

[via Droid Life]

Next Generation Of Google TV Arrives To Logitech Revue

Logitech may have flopped on the Google TV experiment, but it hasn’t stopped them from updating the Revue. Sure other Google TV devices have been seen the Android 3.1 update already, but hey– Logitech believes it’s better late than never, right? They announced through their blog that Android 3.1 will be pushed to users’ devices. Owners simply need to ensure their unit is turned on and connected to the Web and accept the update that pops up onto your TV screen.

There are some noteworthy features in the update too. You’ll find more entertainment choices such as access to Android Market; faster and more comprehensive search and browse capabilities; a simplified user interface and improvements to the Logitech Media Player. The big eye-opener for most of you is the access to the Android Market. The major impact is the Android Market will feature around 50 apps optimized for HDTV and moreover, Logitech expects the number of apps to “increase over time”.

See Revue owners, Logitech hasn’t left you all in the dust after all. Be sure to check to see if the update is available and when you do grab it, do tell us how it works out for you in the Comments section.

[via Logitech Blog]

Select Radio Shack stores receiving Verizon Galaxy Nexus for a ridiculous price of $799 off contract, $299 on contract

It looks like this week is officially the Galaxy Nexus week. The news of the Galaxy Nexus has been going non stop for a fee months now, but things are only heating up with the release this Friday. Just in case your local Verizon store sells out, we just wanted to let you know that you can head over to Radio Shack as select stores are receiving the most coveted phone in the land. Of course Best Buy is another option.

What really concerns me is the price. The $299 with a 2-year contract price is fine, but the whopping $799 off contract price is insane. Let’s hope Verizon stores don’t go that high because  an unlocked version (GSM) is cheaper.

[via androidcentral]

 

Google adds device information and version numbers to user reviews in the Android Market

There’s no question that app reviews by users are very helpful to all of us when deciding to choose an app, but a few issues I’ve always had is the fact that you don’t always know what device the person was using or even what version they are commenting on. We all know that certain apps don’t always work on all devices so it’s helpful if we know what device the person was using. In addition, when someone gives a really bad review, you don’t always know if it was updated after that bad review. This also works vice versa.

Well Google has made some changes to help us with both of these issues. If you head over to the Android Market (web only for now), you will not see the type of device that the reviewer was using the app on and the version number they were on. You can see this information in the above screen shot just to the right of the user’s name.

In addition, Google has given permalinks to each review so that anyone can use for sharing later. The link symbol is to the right of the phone and version number.

 

 

 

Verizon Galaxy Nexus Pre-Launch Roundup

We’re inching ever so closely to the big day, so we want to start the day off with a quick round-up for you all. The first tidbit of news is a minor update users will be prompted to install upon receiving the device. No one knows what the update is exactly, but it’s likely the Android 4.1 update which includes an update to the radio and new screensaver to the Galaxy Nexus. Expect the update to take just minutes.

If you look below, you’ll find that there is the complete accessory lineup for Big Red and additional specs for the phone. You’ll find among the noteworthy items a navigation dock, battery door and that oh-so big 2100mAH extended battery with battery cover. Looks like Verizon (and Google) are coming prepared and ready to battle for immediate supremecy. Moreover, there are also some juicy specific details for those of you who can’t get enough of what’s under the phone’s covers. I know you all can’t wait any longer, just a few more days  people. A few more days…

 

(Photos courtesy of Droid Life)

[Via Droid Life]

Sony Ericsson Xperia Arc HD Spotted In Hong Kong, Coming To CES?

Sony Ericsson’s Xperia Arc HD aka “Nozomi” continues to make headlines and this time a blurry yet decent enough pic of the device has emerged thanks to the Chinese blog, TechOrz.  According to TechOrz’s source, the device is undergoing carrier testing and is expected to be announced at next year’s CES event in January.  The screen shots reveal a clear overhaul on Sony Ericsson’s on board UI though we’re still not entirely sure what official version of Android it will be released with.  In addition, the device still shows a glow effect on the hardware which runs around the entire lower half of the chassis (see pics).  We’re still not entirely sure what function that serves.  I’ve got my chips on a notification feature.

Here’s to hoping we see this bad boy at CES and can get our hands on the device ourselves for a walk around and review.  As far as specs go, expect to see a 1.5 GHz dual-core chip set, 1 GB of RAM, a 4.3-inch 720p display with a huge 12 mp camera.  We’ve got our fingers crossed that the handset will launch with ICS on board, however, if it launches with Gingerbread we’re hoping Sony Ericsson can deliver the new update in a timely manner.   
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NFC Installed in Galaxy Nexus Battery, Secure Tokens May Cause NFC Issues

Photo Courtesy of Android Central

If you look closely at the Verizon Galaxy Nexus training materials you will see a wee bit of a bombshell being dropped concerning NFC and the Galaxy Nexus‘ swappable battery. Those that don’t know, the NFC chip is located in the battery itself so the hardware changes when you swap the battery. What this means is that your not only will your replacement battery require NFC capabilities, but that the system and NFC chip use a token that matches together for security purposes. However this doesn’t mean that a replacement battery won’t work. As Verizon puts it:

“Customers attempting to use more than one battery with the Galaxy Nexus may have less than an optimal experience since the NFC chip within the battery must register a token between the device and the battery each time the battery is swapped.”

So basically this is a buyer beware. Less than optimal may be okay for some, it may not be for others. One thing is for sure, we will have to see how things pan out when the device finally hits the shelves. Hopefully that is Friday like everyone is hinting.

 

[via Android Central]

Verizon Updates Equipment Guide that Clearly States “Samsung Galaxy Nexus Will Launch to All Channels on December 9th”

Who knows whats really going on, but this may be as ‘official’ as we get. Verizon updated their Equipment guide and it clearly shows “the Samsung Galaxy Nexus will launch to all channels on December 9th, 2011.” So there you have it. Short of official word from Big Red I think it’s safe to say it’s a sure thing… I hope, I really do. :-)

Here’s the equipment specs that complete the whole shebang (click to enlarge).

[via Droid Life]