Over the weekend, Staples announced that it would no longer be offering the 10.1-inch ViewSonic G tablet because of a manufacturing defect. Well, ViewSonic didn’t like the way that sounded, so they have issued a press release stating that the issue is not hardware related, but rather a “user experience error”, which honestly doesn’t sound much better.
Early reports show that a number of users have returned the device, citing slugging performance and buggy software as the main concerns. Jeff Volpe, VP and GM for ViewSonic Americas, had the following to say on the subject:
“We always listen to customers; while they love the hardware, they raised several issues about the user interface. As a result, our software partner is releasing an upgrade that will address customer concerns. Along with great performance improvements, customers will have the flexibility to use both a standard Android interface as well as a user-customizable interface which has been significantly enhanced since the product launch.”
Additional complaints came from the lack of Flash, although Adobe is committed to certifying Flash for the Tegra 2 before the end of January. This moved by Staples is certainly not good news for ViewSonic, but the company is planning on pushing an OTA update by the week’s end to hopefully fix some of these issues and appease the customers who have not returned the device. Stay tuned.