Hi,
1. Don?t trust anything customer service says. You probably know more than they do.
2. I had the store transfer all my contacts. The problem was I had them in a few categories and they can only transfer to one folder/catagory. That?s over 6,000 contacts in one folder.
3. Backup your Centro and copy your data folder in case there is some mess up you have all your data safe.
4. From the Control Panel, delete/uninstall Palm.
5. Go to Palmone web site and download it again.
6. When it installs, although everything was deleted, it will pick up your old data and ask you if you want it to reinstall just the basics like contacts, memo, to do etc or all programs. Choose just the basics.
7. Then it will ask you the most important question: do you want palm desktop or ?Outlook?. Choose outlook.
8. After the process is finished, you should have all hour info in the outlook contacts.
9. I need to digress a moment. I tried to export from my Palm desktop as a CSV ? per instruction from Google contacts that it imports CSV. Also, files are to be limited to 3000 contact during export/import. I did save my file as CSV but Google contacts would not recognize it.
10. Before I imported from Outlook, I made the folders I needed in Google contacts.
11. I took all contacts I had in Google and moved them to a folders I was not going to use, so if things don?t work at lease I have them all in one file.
12. I exported from Outlook to my desktop just 3000 contacts. When I imported that file I had all my 6000 contacts in the correct folders.
13. I called customer S. to ask them how I remove the contacts from my ?phone?. They said the only way to do it is a hard reset, which I did not want to do as I downloaded software and set up the phone.
14. In the end, I deleted all contacts from the Google contacts and the sync it (remotely, not by wire backup). It deleted all contacts on my phone.
15. I imported all contacts as mentioned in # 12.
16. Sync it again?and there it was.
I will not start to even talk about lack of sorting, find feature, etc. etc.
Hope this was helpful
Sam