I have lost track of how many times I have had to do a factory reset. I think today (Friday, Jan. 22) is the 5th time I've done this. I last did it yesterday and restored my apps from a backup I had taken using a backup app. I don't know if the Android process android.process.acore has a bug or defect or if it has to do with 1 of the apps I have downloaded and how it is interfacing with Android or other apps. I have a feeling this is going to continue to occur so I will try to only install a few apps that I use regularly to see if that has any impact on having to do a factory reset all the time. I bought this HTC Eris phone about 1 month ago and love it except for the issues I just described which are a real pain.