Android.process.acore has stopped unexpectedly

Gary · 11-02-2008, 03:07 PM

So, I tried adding a bookmark to my home screen.
Now everytime I press anywhere on said screen (short/long presses & dragging) I get the error:
"android.process.acore has stopped unexpectedly. Please try again. - Force close"

It works fine when I select icons. I only get the error when pressing in empty space.

Any ideas how to fix it?
I've tried rebooting, to no avail.

I'm running RC7; if that helps at all.

EDIT: Same thing happens when I press the 'Menu' button on the home screen too.

Andor · 11-02-2008, 04:03 PM

Found this fix posted over on livecrunch.com:

(THIS WILL REMOVE ALL APPS BUT NOT YOUR PIX AND MUSIC!!)

Slide open keyboard
Press Alt and L at the same time you will get a screen with some options listed
Press Alt and W at the same time to wipe device to factory reset
Once it is finished press home and back key at the same tim
Remove the battery
Reinsert the battery
This will wipe your device to factory reset and should fix your issue… You will need to log in to your gmail account like you initially did.

A follow up message in the comments explains a little further what causes the error, and how you can prevent it happening again the future.

Quote:

I had the same problem… i figured out why i was getting it though. was real annoying because it would quit me out of any app i was using. The problem lies with how the G1/android syncs with your gmail account. In your phone, you have the ability to add more than one organization to your contacts, but when you create contacts online you only get one organization per contact, so when you sync up a contact with multiple organizations to ur gmail account u get the android.process.acore error and if u have it on auto then it will randomly crash and you won’t know why. To fix for now, just use one organization per contact.

Gary · 11-02-2008, 04:25 PM

Fixed.

Thanks alot!

AndroidX · 12-01-2008, 09:40 PM

Quote:

Originally Posted by Gary

So, I tried adding a bookmark to my home screen.
Now everytime I press anywhere on said screen (short/long presses & dragging) I get the error:
"android.process.acore has stopped unexpectedly. Please try again. - Force close"

It works fine when I select icons. I only get the error when pressing in empty space.

Any ideas how to fix it?
I've tried rebooting, to no avail.

I'm running RC7; if that helps at all.

EDIT: Same thing happens when I press the 'Menu' button on the home screen too.

could you not just delete the bookmark that caused the problem or was the icon not there to begin with? A remote shot but you could have also tried switching your wallpaper by browsing your pictures and setting one as a wallpaper. Funnily enough this reminds me of the Windows Explorer has stopped working on my mates PC when he started it. It was due to a corrupt folder thumbnail on the desktop, well actually it was a picture within the folder that caused the issue

anyway I got the same error (that's how I found the forum

) but not the doing the same thing as you. Mine was when I was playing around in my contacts. I edited my home contact online playing around with all the fields and syncronised and then I couldn't edit the contact on my phone as I got the "android.process.acore has stopped unexpectedly. Please try again. - Force close" error.

I see Andor's post above quotes a suggestion to reset the device but in my case this wasn't required as I simply edited the contact again in Gmail to remove various fields and it worked again. My problem was my IM field as I'd simply put IM as the test IM name but didn't select the client. Later on while messing around with the contact in Gmail replicating the error, it would just error when trying to sync no matter what. Even removing most of the test fields still gave an error until I deleted the test contact completely on the G1. It's strange how the contacts in Gmail don't allow you to delete things such as IM and you need to clear the name filed and set the option back to choose.... If you don't you can't edit the IM on your G1 yet it's still listed!

if anyone ever gets an error with contacts don't reset your device just yet and lose your apps etc. One thing I suggest is turning off your sync until you sort out your contact that is causing the problem. It's probably best you export them from Gmail also just in case something goes wrong

anyway one idea I had to fix it was this (although it didn't work)

on G1 remove the autosync in settings
Delete the problem contact from G1
Edit details and save the problem contact in Gmail
turn sync back on then just sync again

I then simply tried renaming the contact in Gmail so that the deleted contact on G1 wouldn't delete it but again it just deletes it. This goes both way so I guess it's all linked behind the scenes with specific contact ID's just in case people don't know and accidentally delete a contact on either the G1 or Gmail and hope that saving it again will then replace it back on the contact list it was deleted from

another test I did was edit both the numbers on the G1 & Gmail at the same time and after syncing it just created an extra mobile number so it kept both edited versions.

I'm only playing around now out of interest as my contacts are one thing I don't want to lose so I'm trying to break it now and then finding out how to fix it if I do

pianomama99 · 06-19-2009, 04:25 PM

I fixed the same problem. I would get the "android.process.acore has stopped unexpectedly" when I tried to tap my son's or daughter's "contact" card to phone them. They were the only people I had chatted with so I figured it had something to do with that. I turned off the sync, deleted the data on the phone contact application, deleted their entries on google online via my computer, re-entered their names on the computer making sure the chat was one google chat with the right name, and finally synced my phone. All is working now. I'm not really sure why, however! In my simple mind it was just a reboot kind of thing!

gibsoncoca · 08-02-2009, 08:36 PM

Quote:

Originally Posted by Andor

Found this fix posted over on livecrunch.com:

(THIS WILL REMOVE ALL APPS BUT NOT YOUR PIX AND MUSIC!!)

Slide open keyboard
Press Alt and L at the same time you will get a screen with some options listed
Press Alt and W at the same time to wipe device to factory reset
Once it is finished press home and back key at the same tim
Remove the battery
Reinsert the battery
This will wipe your device to factory reset and should fix your issue… You will need to log in to your gmail account like you initially did.

I bought the phone a week ago and am seeing the same error, I already returned it for a new one once but figured I'd try to troubleshoot since the issue seems to be with something I'm doing rather than the stock phone.

I'd be happy to try this fix, however I'm not understanding the 'press alt and l/w at the same time' prompts; when I do this (I assume from the homescreen) alt has no functionality, it just brings up the l or w section in my contacts. Can I get a little help?

eeehaah · 10-28-2009, 10:50 PM

menu->settings-> do factory reset at bottom

repower

login with new gmail login & password

menu->settings-> data sync ->wait for circles to right of contacts, etc to stop spinning

go to market->downloads and reinstall apps

Godfrey · 11-14-2009, 08:11 AM

i cant import any contact from my Sim card and also my call/send Botton does not responds please help. Thanks

ludlow · 11-27-2009, 05:51 PM

I've been going through the responses on here regarding the problem, and while I'll try any solution right now, I'm not sure the responses are actually what's causing mine to crash.

One way I can very easily recreate the problem (though it happens in dozens of ways and ALL of the time -- SOO frustrating) is:

1) Make sure the keyboard is closed
2) Slide to left desktop
3) Open one of my desktop folders
4) Long touch the title so I can edit the name of the folder
5) Open the keyboard

...as soon as I open the keyboard, the error will occur, without fail.

I used the dev adb program to analyze the log when I was recreating it, here's the dump:

Code:

I/WindowManager(   76): Setting rotation to 1, animFlags=1
I/WindowManager(   76): Config changed: { scale=1.0 imsi=0/0 loc=en_US touch=3 keys=2/1/1 nav=3 orien=2 layout=18}
D/StatusBar(   76): updateResources
D/HomeLoaders( 5698): aborting loaders
I/PureRSS ( 5451): onConfigurationChanged
D/HomeLoaders( 5698): load applications
D/HomeLoaders( 5698):   --> applications loaded, return
D/HomeLoaders( 5698): loading user items
D/HomeLoaders( 5698):   --> items loaded, return
D/Launcher( 5698): ------> binding 18 items
D/Launcher( 5698): ------> binding 4 widgets
D/Launcher( 5698): ------> start binding items
D/AndroidRuntime( 5698): Shutting down VM
W/dalvikvm( 5698): threadid=3: thread exiting with uncaught exception (group=0x4001da28)
E/AndroidRuntime( 5698): Uncaught handler: thread main exiting due to uncaught exception
E/AndroidRuntime( 5698): java.lang.ClassCastException: android.view.AbsSavedState$1
E/AndroidRuntime( 5698): 	at com.android.launcher.Workspace.onRestoreInstanceState(Workspace.java:903)
E/AndroidRuntime( 5698): 	at android.view.View.dispatchRestoreInstanceState(View.java:5689)
E/AndroidRuntime( 5698): 	at android.view.ViewGroup.dispatchRestoreInstanceState(ViewGroup.java:1121)
E/AndroidRuntime( 5698): 	at android.view.ViewGroup.dispatchRestoreInstanceState(ViewGroup.java:1125)
E/AndroidRuntime( 5698): 	at android.view.ViewGroup.dispatchRestoreInstanceState(ViewGroup.java:1125)
E/AndroidRuntime( 5698): 	at android.view.View.restoreHierarchyState(View.java:5668)
E/AndroidRuntime( 5698): 	at com.android.internal.policy.impl.PhoneWindow.restoreHierarchyState(PhoneWindow.java:1506)
E/AndroidRuntime( 5698): 	at android.app.Activity.onRestoreInstanceState(Activity.java:833)
E/AndroidRuntime( 5698): 	at com.android.launcher.Launcher.finishBindDesktopItems(Launcher.java:1508)
E/AndroidRuntime( 5698): 	at com.android.launcher.Launcher.bindItems(Launcher.java:1472)
E/AndroidRuntime( 5698): 	at com.android.launcher.Launcher.access$2400(Launcher.java:90)
E/AndroidRuntime( 5698): 	at com.android.launcher.Launcher$DesktopBinder.handleMessage(Launcher.java:2225)
E/AndroidRuntime( 5698): 	at android.os.Handler.dispatchMessage(Handler.java:99)
E/AndroidRuntime( 5698): 	at android.os.Looper.loop(Looper.java:123)
E/AndroidRuntime( 5698): 	at android.app.ActivityThread.main(ActivityThread.java:4203)
E/AndroidRuntime( 5698): 	at java.lang.reflect.Method.invokeNative(Native Method)
E/AndroidRuntime( 5698): 	at java.lang.reflect.Method.invoke(Method.java:521)
E/AndroidRuntime( 5698): 	at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:791)
E/AndroidRuntime( 5698): 	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:549)
E/AndroidRuntime( 5698): 	at dalvik.system.NativeStart.main(Native Method)
I/Process (   76): Sending signal. PID: 5698 SIG: 3
I/dalvikvm( 5698): threadid=7: reacting to signal 3
I/dalvikvm( 5698): Wrote stack trace to '/data/anr/traces.txt'
I/DumpStateReceiver(   76): Added state dump to 1 crashes
D/dalvikvm(   76): GC freed 7552 objects / 475840 bytes in 256ms
D/dalvikvm( 5451): GC freed 607 objects / 29304 bytes in 95ms
D/dalvikvm( 5557): GC freed 1033 objects / 41080 bytes in 194ms
D/dalvikvm( 5444): GC freed 346 objects / 15528 bytes in 100ms
D/SurfaceFlinger(   76): About to give-up screen, flinger = 0x1895c0
W/ActivityManager(   76): Activity pause timeout for HistoryRecord{432978e8 com.android.launcher/.Launcher}

...and then the reference to /data/anr/traces.txt contains the following:

Code:

----- pid 5698 at 2009-11-27 11:39:48 -----
Cmd line: android.process.acore

DALVIK THREADS:
"main" prio=5 tid=3 NATIVE
  | group="main" sCount=1 dsCount=0 s=N obj=0x4001db08 self=0xbc48
  | sysTid=5698 nice=0 sched=0/0 handle=-1343996920
  at android.os.BinderProxy.transact(Native Method)
  at android.app.ActivityManagerProxy.handleApplicationError(ActivityManagerNative.java:2243)
  at com.android.internal.os.RuntimeInit.crash(RuntimeInit.java:302)
  at com.android.internal.os.RuntimeInit$UncaughtHandler.uncaughtException(RuntimeInit.java:75)
  at java.lang.ThreadGroup.uncaughtException(ThreadGroup.java:887)
  at java.lang.ThreadGroup.uncaughtException(ThreadGroup.java:884)
  at dalvik.system.NativeStart.main(Native Method)

"Binder Thread #6" prio=5 tid=29 NATIVE
  | group="main" sCount=1 dsCount=0 s=N obj=0x433d49a8 self=0x297908
  | sysTid=5758 nice=0 sched=0/0 handle=3346616
  at dalvik.system.NativeStart.run(Native Method)

"Binder Thread #5" prio=5 tid=27 NATIVE
  | group="main" sCount=1 dsCount=0 s=N obj=0x4333a140 self=0x25fab0
  | sysTid=5757 nice=0 sched=0/0 handle=1980792
  at dalvik.system.NativeStart.run(Native Method)

"Binder Thread #4" prio=5 tid=23 NATIVE
  | group="main" sCount=1 dsCount=0 s=N obj=0x4334c068 self=0x378988
  | sysTid=5756 nice=0 sched=0/0 handle=3265560
  at dalvik.system.NativeStart.run(Native Method)

"Binder Thread #3" prio=5 tid=21 NATIVE
  | group="main" sCount=1 dsCount=0 s=N obj=0x43344398 self=0x2749a8
  | sysTid=5755 nice=0 sched=0/0 handle=1899488
  at dalvik.system.NativeStart.run(Native Method)

"RefQueueWorker@org.apache.http.impl.conn.tsccm.ConnPoolByRoute@432d72d8" daemon prio=5 tid=25 WAIT
  | group="main" sCount=1 dsCount=0 s=N obj=0x432f44c8 self=0xd2e98
  | sysTid=5711 nice=0 sched=0/0 handle=2452896
  at java.lang.Object.wait(Native Method)
  - waiting on <0x23e440> (a java.lang.ref.ReferenceQueue)
  at java.lang.Object.wait(Object.java:326)
  at java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:116)
  at java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:85)
  at org.apache.http.impl.conn.tsccm.RefQueueWorker.run(RefQueueWorker.java:102)
  at java.lang.Thread.run(Thread.java:1060)

"GenieLogger" prio=5 tid=19 WAIT
  | group="main" sCount=1 dsCount=0 s=N obj=0x432d8c68 self=0x1ce080
  | sysTid=5706 nice=10 sched=0/0 handle=1892768
  at java.lang.Object.wait(Native Method)
  - waiting on <0x1ceda0> (a android.os.MessageQueue)
  at java.lang.Object.wait(Object.java:288)
  at android.os.MessageQueue.next(MessageQueue.java:148)
  at android.os.Looper.loop(Looper.java:110)
  at android.os.HandlerThread.run(HandlerThread.java:60)

"RefQueueWorker@org.apache.http.impl.conn.tsccm.ConnPoolByRoute@432d7d60" daemon prio=5 tid=17 WAIT
  | group="main" sCount=1 dsCount=0 s=N obj=0x432d82c8 self=0x1cd6f8
  | sysTid=5705 nice=0 sched=0/0 handle=1889840
  at java.lang.Object.wait(Native Method)
  - waiting on <0x1ce020> (a java.lang.ref.ReferenceQueue)
  at java.lang.Object.wait(Object.java:326)
  at java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:116)
  at java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:85)
  at org.apache.http.impl.conn.tsccm.RefQueueWorker.run(RefQueueWorker.java:102)
  at java.lang.Thread.run(Thread.java:1060)

"RefQueueWorker@org.apache.http.impl.conn.tsccm.ConnPoolByRoute@432d1180" daemon prio=5 tid=15 WAIT
  | group="main" sCount=1 dsCount=0 s=N obj=0x432d5110 self=0x1c5fd8
  | sysTid=5704 nice=0 sched=0/0 handle=1860160
  at java.lang.Object.wait(Native Method)
  - waiting on <0x1c6280> (a java.lang.ref.ReferenceQueue)
  at java.lang.Object.wait(Object.java:326)
  at java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:116)
  at java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:85)
  at org.apache.http.impl.conn.tsccm.RefQueueWorker.run(RefQueueWorker.java:102)
  at java.lang.Thread.run(Thread.java:1060)

"ApplicationsProvider #1" prio=5 tid=13 WAIT
  | group="main" sCount=1 dsCount=0 s=N obj=0x432c6348 self=0x1c31d8
  | sysTid=5703 nice=10 sched=0/0 handle=1848056
  at java.lang.Object.wait(Native Method)
  - waiting on <0x35d3b8> (a java.lang.VMThread)
  at java.lang.Thread.parkFor(Thread.java:1499)
  at java.lang.LangAccessImpl.parkFor(LangAccessImpl.java:48)
  at sun.misc.Unsafe.park(Unsafe.java:319)
  at java.util.concurrent.locks.LockSupport.park(LockSupport.java:117)
  at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:1774)
  at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:359)
  at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:465)
  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:672)
  at java.lang.Thread.run(Thread.java:1060)
  at com.android.providers.applications.ApplicationsProvider$WorkerThread.run(ApplicationsProvider.java:159)

"Binder Thread #2" prio=5 tid=11 NATIVE
  | group="main" sCount=1 dsCount=0 s=N obj=0x43279b88 self=0x188e58
  | sysTid=5702 nice=0 sched=0/0 handle=1406592
  at dalvik.system.NativeStart.run(Native Method)

"Binder Thread #1" prio=5 tid=9 NATIVE
  | group="main" sCount=1 dsCount=0 s=N obj=0x43278fd8 self=0x1572a0
  | sysTid=5701 nice=0 sched=0/0 handle=1405536
  at dalvik.system.NativeStart.run(Native Method)

"Signal Catcher" daemon prio=5 tid=7 RUNNABLE
  | group="system" sCount=0 dsCount=0 s=N obj=0x432781e8 self=0x156f78
  | sysTid=5700 nice=0 sched=0/0 handle=1404728
  at dalvik.system.NativeStart.run(Native Method)

"HeapWorker" daemon prio=5 tid=5 VMWAIT
  | group="system" sCount=1 dsCount=0 s=N obj=0x422dcbe8 self=0x156528
  | sysTid=5699 nice=0 sched=0/0 handle=1402088
  at dalvik.system.NativeStart.run(Native Method)

Any thoughts are welcome =]

spaz · 01-01-2010, 04:20 AM

I am having the same issue when I look up my contacts on my HTC Eris (clicking on the People icon.)
I do not consider starting with a fresh gmail account or NOT syncing with my outlook contacts to be a valid workaround. One of the reasons I purchased an ERIS is so that I could share contacts, and I don't like the thought that I could have to reset my email whenever my phone decides to go haywire.
What can I modify, tweak, or "fix" without losing information and access to features?