T-Mobile to “double down” to refund customers charged for premium SMS

by Christian de Looper on


T-Mobile has been the center of attention all week after the company was accused of “cramming,” or charging customers for premium content, hiding the charges, and making a profit.

Back in November, T-Mobile actually committed to never charging customers for premium SMS features again, and in June, launched a program for customers to get their money back. Despite this, in a blog post, John Legere has accused the FTC of “sensationalizing their story and their news at the expense of T-Mobile’s reputation.” Not only that, but the blog post shows that the company will be making an extra effort to refund customers.

Source: T-Mobile

Google paying for app refunds in some cases

by Jeff Causey on
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Around the middle of the month we usually see many updates rollout from Google. This month has been no exception with new features discovered in Google Play and Google Maps this week. Another change has surfaced, but it appears to have actually been in place for a while now with the announcement of its discovery only coming this week. Google has implemented a new policy to handle app refunds after the initial 15 minute window when refunds are granted automatically that involves Google itself bearing the cost of the refund. » Read the rest

cloud.tv is offering a refund to customers who bought the Dayframe Prime feature last Thursday

by Alihassan Mahdi on
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A few days ago, cloud.tv updated its Dayframe app bringing support for Chromechast. However, an update was pushed out later in the afternoon that removed Chromecast support upon Google’s request. The reason behind this is that Google would not release the Cast SDK until the updated version of Google Play Services app has been released. This means that developers are not yet allowed to release any Chrome Cast compatible apps in the Play Store.

We also heard that cloud.tv will be offering refunds to customers regarding this issue. » Read the rest

Recent Nexus 4 buyers can claim a $100 refund

by Aditya Thawardas on
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Nexus_4_TA_Back_Top_Crystalized_Pattern_02Yesterday, Google decided to drop the price of their Nexus 4 by $100. That’s good news for most, but at first glance, not for people who have recently purchased the phone. Google cares and understands, as they have decided to give a $100 refund to those who have purchased a Nexus 4 in the last 15 days, or since August 12.

If you’re one of these people, you have 15 days, or until September 10, to claim your refund. You must manually request a refund, it’s not automatic. Go to the source link to submit your refund request.

Source: Google Support

Hands on with EFun Nextbook 7-inch and 8-inch tablets [Video]

by Jeff Causey on
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In case you didn’t notice, the tablet space is becoming very crowded. Yet another entry into the market is EFun, who announced their new 7-inch tablet last week in the days leading up to CES 2013. EFun was on hand showing off both 7-inch and 8-inch versions of their tablets going by the model name “Nextbook.” In our interview with them, EFun indicated they are working on a 10.1-inch model as well. The 7- and 8-inch versions come with 1.5 dual-core processors, 8GB of storage, and run Android 4.1 Jelly Bean. EFun expects the devices to be available starting in March 2013 with pricing set for $129 for the 7-inch model and $169 for the 8-inch model. Check out our hands on video after the break. » Read the rest

EFun Announces Its Nextbook 7GP Budget Tablet, Crams 7-Inch Display And Jelly Bean Into A $130 Package

by Roy Alugbue on
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There’s more than a few of us out there who can appreciate the various inexpensive tablets out there and can look forward to yet another newly launched tablet out for the masses. While EFun is a relative unknown to most consumers, it has recently announced its brand-new Nextbook 7GP which is a 7-inch tablet that comes with some fairly modest features: a 1.5GHz dual-core processor, 8GB of expandable storage, built-in WiFi and an acceptable 1,024 x 600 display. While those features are nothing too noteworthy— the Nextbook 7GP will operate on Jelly Bean (Android 4.1) and come in at a stunning price of only $130, which may or may not put a little pressure on the folks at Google.

The tablet is expected to be at CES next week, so you’ll be able to get additional information and shots of the device then. In the meantime, why not hit past the break to check out the presser and tease yourself a little?

» Read the rest

Google and Asus offering refunds to certain Nexus 7 owners who purchased before recent price drop to cover the difference

by Sean Stewart on
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Both Asus and Google have announced a price protection program for those that bought a Nexus 7 within a specific time frame, before the price drop. First up is Asus. They’re offering UK customers that bought the 16GB Nexus 7 directly from either Google or Asus a ₤25 refund for those who bought one before October 29th. You must register your device with Asus and also provide a proof of purchase. You must also do so by November 30th. Next is Google as they are offering a $50 refund towards your account for those in the U.S. that purchased the 16GB Nexus 7 on or after October 14th.

source:  The Verge

AT&T refunds wireless overcharge fees after FCC investigation

by Jared Peters on
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AT&T has had their share of unlucky business with the FCC, and it looks like it’s happened again. Back in 2010, AT&T had discovered an error in their systems that moved some subscribers onto more costly data plans without the subscriber’s consent. Even though AT&T owned up to the mistake and refunded customers who contacted them about being overcharged, the FCC started an investigation about a year ago.

According to AT&T, the switch affected only .03% of their customers, and on average only incurred an extra $25 – $30 per month charge, which could have been much worse, although I certainly would’ve been pretty upset at an extra $30 per month. On top of reimbursing customers for those charges, AT&T has agreed to pay an additional $700,000 fine, as well as spend more resources properly training employees and notifying customers of changes to their bill. AT&T definitely looks eager to keep their customers happy and make efforts to keep them happy in the future. You can’t fault them too much for that, even if it came a little late in this situation.

source: Reuters

MobileFun To Carry Black Version Of The Samsung Galaxy S III

by Roy Alugbue on
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Samsung’s Galaxy S III smartphone is no doubt one heck of a workhouse, but the original Pebble Blue and Marble White colors aren’t so welcome as the standard options for the smartphone. Fortunately, Samsung knew that fans and consumers would prefer to see the phone in a more traditional black color— especially after it gave us a brief tease on its Facebook page. And so hot off the heels of the Carphone Warehouse leak, online retailer MobileFun went out and confirmed it too will carry the 16 GB black version of the international Galaxy S III (GT-I9300) for £500 including VAT. It announced it will begin taking pre-orders immediately and will ship within 4-6 weeks.

So there you have it gang— the Galaxy S III in classic black is (finally) on its way. The real question now is— when does the U.S. get its own black version of the smartphone.

source: MobileFun


Google makes 15 minute refunds, AT&T carrier billing, other Market changes official

by Dustin Karnes on
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I’m sure that, by now, most of you have heard about the new Android Market, and all the changes it brings to the table. Changes like skimming down the window for a refund on an app from 24 hours to 15 minutes. Now, Google has started sending an email to developers, making the change official. It’s all pretty standard stuff beyond the refund window, but let’s not forget about AT&T customers now being able to bill apps to their phone bill.

Hit the break for the full email text, and be sure to let us know what you think in the comments!

» Read the rest