AT&T has had their share of unlucky business with the FCC, and it looks like it’s happened again. Back in 2010, AT&T had discovered an error in their systems that moved some subscribers onto more costly data plans without the subscriber’s consent. Even though AT&T owned up to the mistake and refunded customers who contacted them about being overcharged, the FCC started an investigation about a year ago.
According to AT&T, the switch affected only .03% of their customers, and on average only incurred an extra $25 – $30 per month charge, which could have been much worse, although I certainly would’ve been pretty upset at an extra $30 per month. On top of reimbursing customers for those charges, AT&T has agreed to pay an additional $700,000 fine, as well as spend more resources properly training employees and notifying customers of changes to their bill. AT&T definitely looks eager to keep their customers happy and make efforts to keep them happy in the future. You can’t fault them too much for that, even if it came a little late in this situation.