AT&T received the lowest rating in Consumer Reports annual satisfaction survey for a second year running. A provider called Consumer Cellular received the top rank in the same survey. In regards to the four major U.S. carriers though, Verizon made the top of the list with Sprint following. T-Mobile was behind both but was rated quite a bit higher than AT&T. However, it wasn’t the 4 power house carriers that were ranked higher in satisfaction, but rather, the little guy was seen as providing better services. As the electronics editor for Consumer Reports, Paul Reynolds put it:
“Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service.”
He continued,
“However, these carriers aren’t for everyone. Some are only regional, and prepaid carriers tend to offer few or no smart phones.The major carriers are still leading options for many consumers, and we found they ranged widely in how well they satisfied their customers.”
Over 66,000 Consumer Reports’ subscribers were surveyed about their service and customer-support experiences with both standard and no-contract carriers. The full report will be available in the January 2012 issue of Consumer Reports features carrier ratings for 22 metropolitan markets. What about you guys? Do you think this is an accurate survey in Carrier satisfaction?
[via Consumer Reports]