AT&T may be scrambling to keep its merger with T-Mobile alive, but that is not stopping them from answering questions that would arise should the merger get approved.
As of September 16th, T-Mobile has updated their internal FAQ for employees regarding possible customer questions regarding rate plans in a post-AT&T takeover world. AT&T has previously said that T-Mobile customers would be able to keep their current rate plans, but the question of what would happen once those contracts expire remained unclear.
That question now appears to be answered. According to the updated FAQ, T-Mobile customers will be able to keep their current rate plan “even when their term ends and the service continues on a month-to-month basis”. This information will come as good news to current T-Mobile subscribers, but it still leaves a very big question still unanswered.
The obvious question is what will happen when current T-Mobile customers want to upgrade at the end of their current contract? Will they still be able to keep their current rate plan, or will that be considered a qualifying event that requires adoption of the AT&T rate plan structure?
Until AT&T answers that question, the news that T-Mobile customers can keep their current rate plan should annotated by a huge asterisk.
Image courtesy of our friends at TmoNews.