Continuing to tweak their warranty coverage options for their latest smartphones, the Google Pixel 2 and Pixel 2 XL, Google announced that their Preferred Care customers will now benefit from waived deductibles for hardware failure claims. This change comes on the heels of Google extending the warranty from one year to two years on their new Pixel phones in response to several problems buyers are discovering, mostly surrounding display screen issues.
Preferred Care is Google’s add-on warranty coverage the consumers could pay for to extend and expand coverage beyond the normal warranty. One of the benefits of Preferred Care was an extension of the warranty period to two years. With the change to the base warranty from one to two years on the Pixel smartphones, a major benefit of Preferred Care was eliminated and left some buyers of the plan miffed at having spent the extra money.
The change to waive deductibles, which are normally $79 under the Preferred Care program, will only apply to claims for manufacturer defects. Customers who submit claims for accident damage to their devices will still have to pay the deductible.
Most of the problems that have surfaced with the new Pixel 2 smartphones involve the display. They have included calibration issues for the color profile, burn in issues, and some blue tint color shifting. Google is still sorting through the input they are receiving about these problems to determine what may be fixed through software updates. However, the company appears to be anticipating a significant number of customers will be seeking screen replacements. The modifications to the warranty programs, both the basic warranty and the enhanced Preferred Care program, should help reassure customers to keep their phones and stick with Google.