OnePlus 5 units may reboot instead of calling 911

In an all-too-common situation, owners of the just launched OnePlus 5 are discovering a rather disturbing flaw with the device. Although not a universal problem, enough instances are popping up to indicate OnePlus has an issue that needs to be addressed. The problem occurs when users dial their local emergency number, which triggers a phone reboot instead of the call going through to the emergency dispatch center.

Sources indicate the problem has been replicated in both the U.S. with the 911 emergency number and in the U.K. for the 999 emergency number, although not all phones are suffering from the issue. The original source who identified the problem and posted about it on Reddit, Nick Morrelli, reproduced an example and caught it on film to post to Facebook as seen below.

Looks like I should fix this soon

Posted by Nick Morrelli on Monday, July 17, 2017

Current conjecture is that the issue may be triggered by enhanced 911 services that are trying to ping a phone’s location using GPS at the same time the 911 call attempt is being made.

OnePlus has issued a statement indicating:

“We understand many users on Reddit are waiting for the feedback from OnePlus. Here’s the latest update that we can share with you: We have contacted the customer and are currently looking into the issue. We ask anyone experiencing a similar situation to contact us at support@oneplus.net.”

On Reddit, many posters are indicating it may be advisable for OnePlus 5 owners to try to test their device’s ability to call 911. Before just placing an emergency call though, users should contact their local police department via a non-emergency number to make arrangements for a test call.

source: Nick Morrelli (Reddit)


About the Author: Jeff Causey

Raised in North Carolina, Jeff Causey is a licensed CPA in North Carolina. Jeff's past Android devices include an HTC EVO, a Samsung Note II, and an LG G3, and a Motorola Moto X Pure Edition along with a Samsung Galaxy Tablet 10.1. He currently uses a Samsung Galaxy S8 and (very rarely) a Nexus 7 (2013). He is also using a Verizon-branded Motorola Moto Z Play Droid supplied by his job. Jeff used to have a pair of Google Glass and a Moto 360 Sport in his stable of gadgets. Unfortunately, his wife and kids have all drunk the Apple Kool-Aid and have i-devices. Life at home often includes demonstrations of the superiority of his Android based devices. In his free time, Jeff is active in his church, a local MINI Cooper car club, and his daughter's soccer club. Jeff is married, has three kids, and a golden retriever.