HTC is working on removing the ads that mistakenly appeared on its default keyboard

These days it seems that we are bombarded by adverts everywhere we look, and while the experience can be irksome, it’s the price you pay for using a free service or viewing content on a website. The one place that you wouldn’t expect to see ads appearing would be on your smartphone’s stock keyboard, but it seems that taboo was accidentally breached over the weekend with some HTC users experiencing ads showing on the TouchPal keyboard that is pre-installed on some HTC 10 handsets.

Reddit user, Azirak, posted the above image showing the advert that appeared above the keyboard which is obtrusive, to say the least. The ads appeared after the most recent update to the ‘TouchPal Keyboard for HTC’, prompting the user to pay a fee if they wanted to remove the ads. HTC has advised users to uninstall the latest update to TouchPal via Settings/Apps.

According to AndroidCentral, HTC has responded to user’s complaints, stating that the addition of ads is a mistake:

“Due to an error, some HTC customers have reported seeing ads on their phone’s keyboard. This is absolutely not the experience we intended, and we’re working to immediately fix the error and remove the ads as quickly as possible.”

While the blame for this misstep lies at the feet of the TouchPal developers who have a separate keyboard app available on the Play Store that does include ads by default, it’s one of the downsides of HTC entrusting a third-party to curate its stock keyboard.

Source: Azirack (Reddit), AndroidCentral


About the Author: Peter Holden

He's been an Android fan ever since owning an HTC Hero, with the Dell Streak being his first phablet. He currently carries a Huawei P10 and a Galaxy Tab S2 8.0. When not immersed in the world of Android and gadgets, he's an avid sports fan, and like all South Africans, he loves a good Braai (BBQ).